Operations Manager II

What will you be doing?

The Operations Manager partners directly with the VP and CTO, Cloud, Infrastructure, and AI Solutions to drive operational execution, reporting, and strategic cadence across the Global Solutions and Architecture (GS&A) practice. This role combines Chief of Staff responsibilities, including keeping the leader informed of upcoming key decisions and deliverables, representing the leader in designated forums, and coordinating leadership events and cadences, with operational ownership of the team's strategic execution, headcount and budget planning, and AI adoption programs across the practice. This role partners closely with peer operations managers across GS&A's solution areas and technology groups, as well as the GS&A Operations Director, to align reporting, process, and execution across the broader organization. This role also works closely with some of GS&A's earliest-in-career team members, aiding in their professional growth.

Responsibilities:

Serve as Chief of Staff to the VP and CTO, Cloud, Infrastructure, and AI Solutions, keeping them informed of upcoming key decisions, deliverables, and risks across the GS&A practice
Stand in for the VP and CTO in designated leadership forums and meetings when they are unavailable, ensuring continuity and progress on key initiatives
Build and deliver regular reporting on practice-wide goals, KPIs, and results, including dashboards and executive updates
Own AI adoption metrics and processes for the practice, including tracking and promoting citizen development activity across teams
Manage day-to-day operations of the team, including tracking key deliverables and ensuring completion across the leadership team
Manage the practice's existing and planned headcount budget, including forecasting and reporting against plan
Coordinate key leadership events, including offsites, all-hands meetings, and recurring weekly cadences
Partner with peer operations managers across GS&A's solution areas and peer functions, and with the GS&A Operations Director, to align processes, reporting, and priorities
Serve as a central point of contact between teams to monitor status of initiatives
Ensure visibility and reporting of field enablement content aligned to the portfolio
Ensure the upkeep of HR, business, corporate culture, and leadership requirements for the GS&A leadership team
Measure, using appropriate tools (e.g., Job Performance Matrix), and manage the performance, development, and engagement of the team
Lead the team to ensure effective, strategic engagement in achieving GS&A's goals
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Qualifications:

5+ years of Operations Management experience
Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
Understanding of WWT business functions and organization, including Sales, Marketing, Partner Management, Services, and GS&A
Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
Self-directed, with the ability to adapt to change and competing demands
Experience with Agile processes, e.g., Kanban board-driven development projects
Strong business acumen & interpersonal skills; ability to negotiate with business partners
Experience supporting an executive in a Chief of Staff, business operations, or program/project management capacity
Experience managing or forecasting headcount and operating budgets
Experience with AI adoption, automation, or citizen development programs strongly preferred
Strong verbal, written, and presentation communication skills
Ability to manage teams, work efforts, and KPIs using productivity tools including Microsoft Office suite, Smartsheets, Salesforce, and Tableau
Remote work experience with Webex, MSFT Teams, and other tools
Experience with budgeting and forecasting tools (e.g., Smartsheet, Excel, Anaplan) to track headcount and spend
Experience with AI tools including Microsoft Co-Pilot, Claude Work/Code, Google Gemini
Familiarity with AI adoption and citizen development frameworks and tracking tools
Ability to exercise discretion and sound judgment when representing leadership in their absence