Field Service Scheduling Coordinator I

Overview
The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule best available dates for activities.

How You’ll Make an Impact:

Provide a seamless experience for Bio-Rad customers by playing a key role in field service response time
Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls
Positively impact CSAT (Customer Satisfaction) and other performance metrics
Increase scheduling efficiency by having visibility to open work orders
Contribute to increasing customer instrument “uptime”

What You Bring:

Education: High School Diploma or Equivalent.
Work Experience: Previous dispatcher and CSR experience preferred (3+ years).
Good to excellent time management skills.
Ability to work independently and take initiative in a fully remote work environment.
Computer Skills: Intermediate MS office including Teams, Outlook, SAP and Salesforce preferred.