Network Associate I

Description
About the role: Network Associates at Dataprise play an integral role to our success and are at the true core of our service offerings. You will get the opportunity to provide face-to-face support to clients and work on a large variety of technical issues, which will keep you on your toes and expose you to learning the latest and greatest technologies all day every day.

***This is an on-site position located in the Phoenix, AZ area***

Why Dataprise:

Dataprise is a private equity–backed company focused on both organic growth and strategic acquisitions of high-performing businesses that align with our philosophies and values.

Our mission is simple: delight our clients and create an outstanding people experience—internally and externally.

We are an employee-focused organization that prioritizes retention, satisfaction, and empowerment. We are committed to helping our team members grow and succeed.

Career Growth & Development

We invest in your future through:

Internal mobility opportunities
Continuous learning and upskilling
Job shadowing programs and career mentorship
Annual training allowances and LinkedIn Learning licenses for all employees

Wellness & Work-Life Balance

Comprehensive Wellness and Rewards & Recognition Programs
Onsite, hybrid and remote work options (may vary by role)
10 paid holidays
Generous PTO
Company paid Volunteer Time Off
Parental leave benefits & bonding leave for new parents

Competitive Compensation & Benefits

Competitive pay
Comprehensive medical, dental, and vision coverage for you and your family
Company-paid Employee Assistance Program (EAP)
401(k) with company match and immediate vesting
Company paid short and long-term disability insurance
Company paid life insurance
Voluntary supplemental insurance through Aflac
Voluntary pet insurance through Nationwide Pet
Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with employer contributions
Pre-tax commuter benefits for parking and public transit
Diversity, Equity, Inclusion & Belonging

We are committed to fostering a culture of belonging through a multi-faceted Diversity, Equity, Inclusion & Belonging (DEI&B) program which includes Employee Resource Groups (ERG's).

At Dataprise, you’ll have the opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals in the industry.

Culture & Innovation

Impactful Work: Employees work on cutting-edge technology including managed IT services, cybersecurity, disaster recovery, incident response, mobility management, IT consulting, cloud and infrastructure, and more.
Recognition: Recognized as a top employer in IT with awards for values and culture.
High-Trust Environment: We foster a culture of empowerment, continuous learning, and innovation. Our culture is built around five key attributes: Passionate, Respectful, Ownership, Unified and Decisive - that make us Dataprise PROUD.

What You’ll Do:

Take ownership of customer incidents by providing onsite, telephone, and email support to Dataprise clients.
Troubleshoot and resolve various technical issues related to computer hardware and software problems.
Configure and troubleshoot issues related to the following technologies (and many more): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications.
Collaborate with a great team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed.
Learn a ton, be faced with new challenges every day, and gain exposure to cutting-edge technologies while working with VIP/C-Level executives.

What Skills & Experience You’ll Need:

A few years of related experience, ideally working face-to-face with external clients in the Managed Services or IT Services industry.
Strong technical aptitude and hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application, and Microsoft Office.
Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing.
A true passion and drive for creating an unmatched customer service experience.
The ability to deliver excellence independently and as a team and excel in a fast-paced environment.
A strong desire to learn and focus to ensure we are helping our clients win with IT.
The availability to work flexible hours and onsite at customer locations.
A Bachelor's Degree in a related field.