Senior Operations Coordinator

Responsibilities
Responsibilities

Complex Timekeeping, Billing & Revenue Control

Primary Skills: Time Tracking System • Billing Processes • Revenue Reporting • Data Quality Assurance

Lead validation and resolution of complex or escalated technician time, service-hour, rental, and billing-support discrepancies.

Review D365 and source documentation to identify systemic revenue-capture gaps, aging exceptions, or control weaknesses and coordinate corrective action.

Establish practical control checks, exception reporting, and documentation standards that improve traceability and invoice readiness.

Serve as the senior escalation point for billing support questions and cross-functional issue resolution within assigned scope
Advanced Field Service Planning & Coordination

Primary Skills: Field Service • Schedule Management Support • Project Coordination

Coordinate complex, high-priority, or multi-stakeholder service activities involving technician availability, travel, repair schedules, and changing operational requirements.

Resolve scheduling and logistics conflicts by clarifying dependencies, options, owners, and escalation needs.

Maintain consolidated status visibility for leadership and communicate risks that could affect service delivery, cost, or revenue timing.

Guide Coordinators I and II on effective planning, follow-up, and escalation practices.
Procurement Process Leadership

Primary Skills: Procurement Activities • Purchase Order Requirements • Process Improvement

Coordinate complex requisitions and purchasing issues that require alignment among requestors, Procurement, Finance, Engineering, and vendors.

Review recurring requisition, coding, approval, or documentation errors and implement practical preventive controls or guidance.

Monitor critical request status and escalate delays or exceptions that could affect operational readiness.

Coach coordinators and requestors on established purchasing requirements and effective documentation practices.
D365 Administration, Testing & Improvement

Primary Skills: Microsoft Dynamics 365 Field Service • Technical Support • Process Improvement

Act as the senior operational subject matter resource for assigned D365 Field Service workflows, data expectations, and complex user issues.

Translate operational needs into clear defect, configuration, enhancement, or reporting requirements for the supporting IT team.

Coordinate user acceptance testing, document results, assess operational impacts, and communicate approved process changes.

Lead data-quality reviews and develop sustainable user guidance, controls, and training materials.
Operational Reporting, Training & Stakeholder Support

Primary Skills: Expense Report Management • Cross-functional Teamwork • Task Coordination and Prioritization • Employee Training

Develop recurring status, exception, workload, or performance reporting that improves operational visibility and follow-through.

Mentor and train Coordinators I and II and provide practical guidance to D365 and process users.

Coordinate sensitive or high-priority support needs across Field Service, Finance, Procurement, Engineering, IT, and leadership.

Recommend and lead approved process improvements that reduce rework, improve data accuracy, or shorten administrative cycle time.

Skills Profile

Time Tracking System (Expert) – Processes and validates field technician time records at the level of complexity assigned to the role.
Billing Processes (Expert) – Coordinates billing support for services, E/S Power Tap activities, and rentals.
Revenue Reporting (Advanced) – Reviews service and labor information to support complete and timely revenue capture.
Data Quality Assurance (Expert) – Checks records for completeness, consistency, traceability, and correction needs.
Field Service (Advanced) – Supports planning, scheduling, logistics, and administrative execution for field service activities.
Schedule Management Support (Advanced) – Maintains schedule visibility and communicates assignment, travel, or readiness changes.
Project Coordination (Advanced) – Tracks cross-functional actions, dependencies, open items, and escalations.
Procurement Activities (Advanced) – Creates or supports approved requisitions and purchasing follow-up for Canrig business needs.
Purchase Order Requirements (Advanced) – Applies documentation, approval, coding, and supporting information requirements.
Microsoft Dynamics 365 Field Service (Expert) – Supports assigned D365 Field Service workflows, users, data quality, and issue resolution.
Technical Support (Advanced) – Triages user issues and coordinates resolution with the appropriate IT support teams.
Expense Report Management (Advanced) – Supports complete, accurate, and timely expense report submissions.
Cross-Functional Teamwork (Expert) – Coordinates activities across Field Service, Finance, Procurement, Engineering, IT, and leadership teams.
Task Coordination and Prioritization (Expert) – Balances time-sensitive activities while maintaining clear status visibility.
Process Improvement (Advanced) – Identifies recurring gaps and leads practical workflow, control, and documentation improvements.
Employee Training (Advanced) – Develops guidance and coaches coordinators and users on established processes and systems.
Qualifications
Minimum Qualifications

High school diploma or equivalent.

5-8+ years of experience in field service coordination, operations administration, billing, timekeeping, logistics, procurement support, or a related business support function.

Experience with an ERP, field service management, timekeeping, billing, or purchasing system and the ability to learn assigned D365 Field Service workflows.

Demonstrated ability to review operational and financial support records for completeness and accuracy.

Communication and organizational skills sufficient to coordinate stakeholders, priorities, and deadlines in a service-oriented environment.

Ability to support occasional schedule changes or urgent operational needs outside standard business hours when required.

Demonstrated experience resolving complex administrative process issues and improving workflows, controls, reporting, or training.

Demonstrated ability to coach or train employees on operational processes or systems.

Preferred Qualifications

Associate degree or relevant post-secondary coursework in business, accounting, supply chain, logistics, information systems, or a related field.

Experience supporting oilfield, industrial equipment, repair, rental, or field service operations.

Experience with Microsoft Dynamics 365 Field Service or a comparable field service management platform.

Experience preparing purchase requisitions, billing support, technician time records, travel arrangements, and expense reports.

Proficiency with Microsoft Excel, Outlook, Teams, and Word for tracking, communication, and documentation.

Experience coordinating user acceptance testing, system enhancements, operational reporting, or process-improvement initiatives.