Clerical Supervisor 1

THE POSITION
Are you ready to guide clerical operations as a Clerical Supervisor 1 with the Department of Human Services? This role allows you to support office workflows while helping staff succeed in daily tasks at the Lackawanna County Assistance Office. You will use your leadership skills to strengthen accuracy, organization, and overall efficiency. Step into a position where your direction supports smooth, reliable operations for the agency.

DESCRIPTION OF WORK
This position oversees clerical activities, assigns tasks, and ensures work accuracy across a unit of clerical staff. It also supports hiring, training, and maintaining office resources needed for daily operations. As a Clerical Supervisor 1, you will perform the following duties:

Work Assignment: Allocate tasks based on agency needs and available staff
Quality Review: Examine clerical work for accuracy and completeness
Staff Scheduling: Plan duties according to workload and staffing levels
Performance Oversight: Complete evaluations and monitor time and attendance
Training Support: Provide instruction to keep clerical staff informed of procedures
Office Management: Order supplies, maintain inventory, and operate office equipment

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 37.5 hours per week
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton, PA. The ability to telework is subject to change at any time.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

One year as a Clerical Assistant 2; or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.

Legal Requirements:

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Recruitment Methods:
Applicants must meet one of the following methods to be considered for this vacancy:
Promotion Without Exam
Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.)
Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and
(b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Voluntary Demotion

Promotion Without Examination (PWOE):

Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in the following classification:
Clerical Assistant 2
Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
The promotion without examination requirements are issued in accordance with merit system employment regulations.
Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
Applicants must have a minimum of one year in the next lower class by the posting closing date with no break in service.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).