BDC Representative

MCGRATH ACURA CHICAGO is seeking an EXPERIENCED, qualified BDC representative to help grow our BDC. We are looking for a long term, goal oriented individual with a strong history of performance in this position.

Summary

The Service BDC Representative is responsible for managing inbound and outbound communication with customers regarding service needs, appointments, and follow-up. The goal is to ensure customer satisfaction, increase service department revenue, and help maintain high customer retention rates. This role involves heavy phone, email, and sometimes text-based communication, along with database management to schedule appointments and promote service offerings.

Responsibilities and Duties

Answer all incoming phone calls according to script and schedule a service appointment.
Make several outbound calls per day.
Log all Customer-comments.
Schedule follow-up contact if no appointment is made.
Contact Customers using scripts to schedule appointments for service.
Contact Customers based on current marketing initiatives.
Respond to Customer website-requests.
Contact Internet Customers via email and phone to schedule a service appointment.
Notify necessary departments when an appointment is scheduled.
Ability to meet or exceed monthly goals.

Qualifications and Skills

Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service.
Working PC knowledge & the ability to navigate the internet is required.
Ability to multitask in a fast-paced environment.
Professional work ethic.
Customer service skills.
Good time management skills.
Outstanding communication skills.

Job Type: Full-time