Transplant Services Specialist

Job Description
Be a part of a world-class academic healthcare system at UChicago Medicine as a Transplant Services Specialist with our Transplant/Liver department in Hyde Park. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

In this role, the Transplant Service Specialist is responsible for providing administrative services, data analysis, and customer service to facilitate efficient and effective access to the hospital’s patient feedback process. This position will guide patients and staff through the feedback process and works with the Office of Patient Relations team to ensure customer-friendly experiences and compliance with The University of Chicago Medicine patient complaint policy.

Essential Job Functions

Serves as the initial contact for patients, their representatives, and staff
Effectively communicates with all parties to capture details of the feedback while demonstrating sensitivity, compassion, and caring
Documents feedback in the EPIC database and assign cases to the designated transplant teams for follow-up
Monitors department voicemail, written mail, faxes, and email for feedback
Follows up as necessary and enters the database for processing
Maintains confidentiality in addressing sensitive patient issues
Performs other duties assigned

Required Qualifications

2 years in patient advocacy and/or customer service experience
Experience working with various Microsoft based computer software programs for Excel and Word
Outstanding verbal and written communication skills
Ability to solve problems independently, perform multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment
Ability and willingness to cooperate with co-workers, and other hospital staff to serve the needs of patients
Ability to learn and incorporate new systems and processes
Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality
Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice

Preferred Qualifications

Bachelor’s degree
1 year of experience in a hospital or medical setting
EPIC experience
Ability to serve as an administrator of a web-based database

Position Details

Job Type/FTE: Full-time (1.0 FTE)
Shift: Days (8:30 am - 5:30 pm), No Weekends
Work Location: Hyde Park
Unit/Department: Transplant Department
CBA Code: Non-Union