Customer Quality Engineer

What you will do-

Aspen is looking for an engaging, motivated, and dynamic Customer Quality Engineer to provide technical support to external customers in Aspen’s Aerogel Material business. The Customer Quality Engineer plays a key role in being the face of the Quality organization in day-to-day engagement with customers.

The Customer Quality Engineer is responsible for establishing a positive working relationship with strategic customers to drive quality improvements. The Engineer shall represent the Voice of the Customer related to quality issues. The customer service level shall be aligned with Aspen’s strategic direction and priority.

This is a fully remote position that may be based in either the United States or Mexico. Candidates must be authorized to work in their country of residence and meet applicable employment requirements.

How will you do it-

Customer facing responsibilities:
With the Quality Manager of the Site is the main contact with the customer when a Quality Issue is issued.
Responsible to Manage APQP, 0K and warranty claims.
With support of the Liaison Engineers and Quality Management ensure proper negotiation with customers about quality claims, ppm’s and customer quality charge backs.
Responsible to keep up to date the following KPI: Customer Complaints, 8d closure and responsiveness , sorting and customer charge backs.
Responsible to keep up to date the warranty System Portal (when applicable)
Expert on problem solving tools as: 8d, DMAIC, FTA etc.
Quality subject matter expert for a group of products in manufacturing. Provide onsite support, as needed.
Primary technical point of contact for customer complaints, changes to existing products and PPAP submittals.
Lead role in driving timely customer complaint closure within Aspen
Customer Score Card/Satisfaction – Responsible for monitoring, tracking, and driving improvement in the customer score card related to product and delivery issues
Customer Specific Requirements – intimate knowledge of requirements and translate/communicate requirements within Aspen and assure compliance
Customer Audits – Responsible for coordination of audits and leading closure of findings.
Responsible to define and manage the support on site with customer through the liaison engineers and third sorting companies.
Responsible to Manage with the Aspen Sites the approval and forecast calculation for the total cost of sorting activities in customer sites.
Responsible to follow with the Aspen Sites the Closure of the 8d to the programs assigned to his / her role.
Internal - Aspen responsibilities:
Responsible to Lead AIMS and CAPA process to all the programs assigned to their role.
Understand the customer application and product requirements. Translate and communicate the requirements into Aspen’s product design and manufacturing activities to drive improvement and customer satisfaction.
Actively participate in Aspen’s Product Development and APQP process, representing the voice of the customer.
Lead and coordinate cross functional activities targeted at customer complaints resolution and customer facing quality improvement programs
Engage in customer calls and meetings on program development, launch, and iteration.
Participate in RFQ’s for new programs as the quality representative
Performs other related duties as assigned by management.
Adopt and follow Aspen’s core values of Safety, Quality, Integrity, Teamwork, Customer and Innovation on both a personal and professional level.

Why you are right for the job-

Bachelor's Degree (BA) in engineering or related discipline from four-year college or university, or equivalent combination of education and experience. Desire to have masters.
Minimum 4 years as Quality Engineer, or equivalent experience within a manufacturing company.
Track record in quality improvement through the use of the DMAIC process, 8D, 5 Why’s, SPC and GR&R. Six sigma Green Belt certified, desire to be black belt.
Presentation and MS Office skills (excel/power point), Statistical Analysis Software JMP or Minitab
Excellent communication skills that focus on clarity and simplicity, both written and oral.
Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System Management.
Willingness to travel approximately 30% as needed.

What to expect-

Physical Demands and Work Environment:

Frequently required to stand
Frequently required to walk
Occasionally required to sit
Occasionally exposed to wet and/or humid conditions (non-weather)
Occasionally works near moving mechanical parts
Occasionally works around fumes, airborne particles, or toxic chemicals
The employee must occasionally lift and/or move more than 10 pounds.