Administrative Assistant I

Position Summary

The Administrative Assistant I, General is responsible for providing administrative support within the Outpatient Mental Health and Addiction Services clinics at Toronto Western Hospital, including Central Intake for the Centre for Mental Health. This position is part of an outpatient mental health clinics portfolio within the Centre for Mental Health at UHN and provides back-up/cross-coverage support as a member of an operational administrative team.

Duties

Support the timely and efficient scheduling/rescheduling of patient appointments, responding to patients' general inquiries, and completing reminder calls
Providing administrative support in managing group waitlists and scheduling
Support the timely, accurate, and efficient assigning, transcribing, processing of referrals for the Centre for Mental Health using UHN’s electronic health record system Epic
Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN and the College of Physician and Surgeons of Ontario
Involves interactions within the multidisciplinary teams within the Outpatient Mental Health and Addiction Services, as well as external and internal referring providers
Provide back-up/cross-coverage support as a member of an operational administrative team

Qualifications

Completion of Grade XII or recognized equivalent
Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
Fluency in both English and Portuguese is required
Two (2) years related administrative support experience
Previous on-the-job computer/word-processing, database and spreadsheet software experience required; experience in a Microsoft Office environment preferred.
Experience working in a health care environment an asset
Excellent verbal and written communication skills
Excellent organizational and time management skills
Excellent interpersonal and customer service skills
Ability to produce high quality work in accordance with Hospital standards
Ability to work well under pressure
Ability to use good judgment in assessing difficult situations
Knowledge of general office practices, procedures and standards
Knowledge of medical terminology an asset