Enterprise Support I

Meet the team:

The Enterprise Support l role will be a key member within the Enterprise Support team. The support scope of this position includes, but is not limited to G-Suite, MacOS, Linux, iOS, Windows, Entra, Jira, laptops, desktops. This role has the responsibility of imaging, deploying and provisioning assets to end users with the expectation of customer service excellence.

This contract will be 6 months in length.

What you’ll do:

Provide Tier I and Tier 2 support services
Assist with ticket queue management and incident resolution
Device refresh deployment and migration support
Zoom Room refresh execution
SID server build and deployment support
Studio and All Hands event support coverage
User onboarding and off boarding support
General TechOps operational support
Additional duties may be assigned

What you'll need to succeed:

Bachelor's degree. In lieu of a Bachelor's degree, an Associate's degree with two years of employment experience or a High School Diploma or GED equivalent with four years of employment experience is required.
2+ years of IT desktop support experience for Apple MacOS, Ubuntu Linux
Proven strong analytical and problem solving skills
Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
Experience with automated desktop deployments using modern configuration management systems
Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
JIRA, JAMF, Entra, Zoom and Splunk experience is desirable
Extensive knowledge of computer hardware
Strong written and verbal communication skills
Demonstrated ability to work independently and multi-task in an environment of changing priorities
Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
Proven resourcefulness, creativity and troubleshooting skills
Experience working in a fast-paced support role
IP networking and subnetting knowledge
Basic knowledge of networking technology and troubleshooting

Nice to have:

3+ years of overall IT support experience
Familiarity with ITIL standards
Familiarities with Microsoft Outlook 365