School Help Desk Technician

Description
School Help Desk Technician

St Hubert High School

7320 Torresdale Avenue, Philadelphia, PA 19136

The Help Desk Technician is a senior staff member who manages all the IT, Computer Systems, Operational Systems, and Classroom Technology Integration within the school. She/He is responsible for the ongoing support, updates to and system maintenance of building digital infrastructure systems. The position primary report is to the school President and Principal. The candidate will be responsible to follow all digital policies, procedures and infrastructure best practices set and evaluated by the Archdiocese of Philadelphia Director of Technology.

Overview of High School

Saint Hubert Catholic School for Girls is Philadelphia’s largest all-girls Catholic high school. Rooted in tradition, Saint Hubert provides a supportive environment where young women grow in confidence, deepen their faith, discover their faith, and prepare for bright futures.

Responsibilities:

· Set-up and maintain technology systems including, but not limited to; computer workstations, laptops, Chromebooks, printers, LCD projectors and interactive white boards

· Deploy and maintain student devices

· Process work orders as needed through the school ticketing system

· Assist in the preparation of purchase orders for technology equipment and materials and inspect and verify all technology purchases upon receipt

· Install and maintain various software products while maintaining all licensing agreements

· Maintain an accurate inventory of the school technology equipment using central system inventory solution and provide ongoing inventory and various usage reports for school and district administration

· Oversee the and manage the schools phone system

· Ensure that service incidents are recorded in central system Help Desk solution

· Possess working knowledge of firewalls and web-filters

· Help identify and remediate system security vulnerabilities

· Develop, manage and track the IT department’s annual budget

· Participate in ongoing professional development to maintain and develop job- related skills

· Attend local and diocesan meetings related to technology

· Possess deep knowledge of both wired and wireless infrastructure and technology and DHCP and DNS

· Maintain and monitor Windows servers with Active Directory and all local networks

· Serve as a liaison to the Office of Catholic Education (OCE) on technology-related issues

· Handle additional duties as needed

Qualifications:

· Bachelor’s degree in Computer Science or related field is recommended.

· Previous help desk or building IT experience highly preferred.

· Network and hardware certifications are preferred.