Deputy Division Chief, Consumer Programs

The Deputy Division Chief for Consumer Programs will oversee the Division’s direct public service functions, including the Mediation Unit, the Health Education and Advocacy Unit, the Arbitration Unit, and the Identity Theft Unit. These units play a central role in meeting the needs of Marylanders by helping consumers resolve disputes with businesses, navigate medical billing and insurance issues, and address identity theft and related challenges. The Deputy Division Chief ensures these programs operate effectively, provide high‑quality assistance, and maintain strong alignment with the Division’s mission and priorities.

This position is first and foremost a leadership role. The Deputy Division Chief will assist the Division Chief in strategically guiding, managing, and strengthening the consumer program functions of the Division. The Deputy Division Chief will provide steady, effective leadership by supervising and developing attorney and professional staff, offering clear direction, setting expectations, and following through. The role requires flexibility, sound judgment in hiring and personnel decisions, strong operational management, and the ability to foster a positive, inclusive, and productive team culture. The Deputy Division Chief must also serve as a credible public voice on consumer protection issues and a trusted strategic partner to the Division Chief on program priorities, legislative matters, and intergovernmental coordination.

The Deputy Division Chief advises the Division Chief on matters such as budget allocations, public‑facing documents, organizational changes, hiring decisions, and the implementation of new policies and procedures. The role requires regular engagement with every unit in the Division and frequent interaction with other State agencies, external partners, vendors, and members of the public.

This is a great opportunity for someone who enjoys variety in their work, thrives in a mission‑driven environment, and is energized by strengthening systems and programs that serve Maryland consumers. The Deputy Division Chief for Consumer Programs plays a foundational role in ensuring that the Division continues to deliver high‑quality services and remains responsive to the needs of Marylanders across the State.

Classification: Assistant Attorney General VI

Experience: Candidates should have at least ten years of progressively responsible legal experience, including substantial work in consumer protection, mediation and consumer advocacy and education, or a closely related field. A minimum of five years of experience managing attorneys and professional staff is required, including direct supervision of multiple subordinate attorneys or units. Strong knowledge of Maryland consumer protection laws is essential, including familiarity with landlord tenant and homeowner association/condo laws, consumer advocacy, or health care billing, insurance regulation, or health consumer advocacy. The ideal candidate will demonstrate the ability to set strategic direction, balance competing priorities, and lead a multifunctional organization, along with excellent written and oral communication skills and experience serving as a public spokesperson or senior organizational representative. The successful candidate must be an active member of the Maryland Bar or be qualified for immediate admission. A commitment to public service, equity, and the mission of consumer protection is also required. Preferred qualifications include experience managing a high-volume mediation or consumer advocacy and education organization, or a closely related high volume practice. Additional preferred experience includes prior experience in government or public interest law and a demonstrated ability to build and sustain an inclusive organizational culture.

Pro Bono Commitment: The Office of the Attorney General expects its attorneys to demonstrate a sustained commitment to pro bono service. Applicants should have a demonstrated record of meaningful pro bono engagement or a sincere interest in pro bono work as a professional obligation. Once hired, Assistant Attorneys General are expected to fulfill that commitment throughout their employment with the Office through active participation in OAG’s Stephen H. Sachs Pro Bono Program or other qualified opportunities. The OAG supports attorneys in meeting the goal set by the Maryland Supreme Court, MD Atty Rules § 19-306.1(b), by allowing up to 50 hours work-time to be used for approved pro bono activities.

Submission: Applicants must submit a resume, cover letter, writing sample, and a list of three professional references, including at least one current or former supervisor. Please note that this job posting will come offline at 6:00 p.m. EST on the closing date.

Telework: Hybrid Work – Three in-office days weekly.

Employment Benefits: Working for the Office of the Attorney General offers a competitive benefits package designed to support your health and well‑being.

Generous Leave:
Annual Leave: 10–25 days per year based on service.
Sick Leave: 15 days per year with unlimited carryover.
Personal Leave: Up to 6 days per year.
Paid Holidays: 12 state holidays.
Paid Family Leave: Provides at least 12 weeks of paid leave for personal medical needs, family caregiving, and qualifying military-related reasons
Comprehensive Health Coverage: Medical, dental, and vision plans.
Retirement Savings: Defined‑benefit pension plan plus 401(k) and 457 supplemental retirement options.
Work–Life Balance: Hybrid and flexible work schedules available for many roles.
Professional Growth: Ongoing training and development opportunities.
Additional Benefits: Flexible Spending Accounts, free mass transit (eligible areas), Employee Assistance Program, and access to SECU.