Operations Supervisor

JOB DUTIES & RESPONSIBILITIES:

Addresses critical building issues as they arise and resolve staff, client, and volunteer concerns in a timely and professional manner.
Maintains a working knowledge of all services provided to clients to ensure accurate guidance and support.
Collaborates with the Program Director on operational planning, security needs, and vendor procurement.
Develops, implements, and manages facility policies and procedures to support safe and efficient operations.
Ensures the safety and security of clients, staff, volunteers, and facility assets at all times.
Monitors facility conditions and promptly report or coordinate needed repairs and maintenance.
Oversees inventory management, including receiving, tracking, and distributing donations with proper documentation.
Ensures adequate staffing coverage for all shifts and adjust schedules as necessary.
Conducts regular meetings with shift staff to review work routines, reinforce emergency response protocols, and address program security needs.
Works collaboratively with all employees and volunteers to deliver high-quality services to clients.
Manages and direct the work of the maintenance technician, including hiring, onboarding, supervision, and performance evaluations.
Performs other duties as assigned.

PROGRAM SPECIFIC DUTIES:

Weinberg Housing & Resource Center (WHRC): The WHRC provides shelter services to 275+ homeless men and women each day with a strong focus on providing stable and permanent housing.

Follows established shelter procedures, including monitoring the logbook, ensuring proper staffing, and conducting routine walkthroughs of the facility—resident rooms, bathrooms, storage spaces, and exterior areas—to identify and address unusual activity.
Ensures Critical Incident Reports and Client Grievances are handled with urgency, tact and accuracy.
Updates and maintain Homeless Management Information System (HMIS) entries and exits.
Provides clients with clean linens and sleeping space, tours of the facility, assigns buddies as requested, and review of rules.
Maintains and updates the Shelter Resident Chore List to support a clean, safe, and orderly environment.
Provides crisis intervention as needed; de-escalating situations and quickly resolving conflicts between clients; being focused on recognizing symptoms of those who have mental health disorders / trauma and engaging resources as necessary.

EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree in management, business, human services or related field.
Two years of related experience in human services, building operations or related experience.
An equivalent combination of education and experience may be considered.

CERTIFICATION/LICENSURE:
CPR and/or First Aid within six months of employment and maintained thereafter.

REQUIRED SKILLS & ABILITIES:

Utilizes effective conflict-resolution skills to address issues and maintain a positive work environment, demonstrating a service-oriented approach to resolving client concerns and grievances.
Apply strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
Demonstrates discretion and professionalism in all situations, maintaining confidentiality and integrity.
Possesses the ability to influence and engage staff, fostering motivation and teamwork.
Effectively prioritizes tasks and delegates activities as appropriate to ensure optimal workflow and productivity.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

Ability to be flexible with schedule and shift changes with the ability to work days, weekends and holidays and accessible by phone.
Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
Adjusting or moving objects up to 20 pounds in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers’ ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.
May involve working in various outdoor weather conditions, including heat, cold, rain, snow, and high winds. Employees may be exposed to these elements for extended periods. Protective gear such as waterproof clothing, warm layers, or wind-resistant apparel will be necessary to ensure comfort and safety while performing job duties in inclement weather.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

Health/Dental/Vision
Vacation/sick/holiday pay
403(b) Retirement Plan with a discretionary employer contribution
Tuition Advancement
Paid Parental Leave