Soho Full Time Keyholder

About This Role

As a Keyholder, you’ll be a leader on the sales floor, helping create an exceptional customer experience and keeping the store running smoothly. You’ll work closely with store leadership to coach the team, execute daily priorities and bring the Parachute experience to life. As a mentor and leader to the team during your shift, you will set the tone for the team, solving problems and ensuring customers and the business are well supported.

What You’ll Do

Lead the sales floor as Manager on Duty, setting priorities and supporting strong execution throughout your shift.
Deliver an exceptional customer experience while building product knowledge, loyalty and lasting customer relationships.
Coach the team on selling behaviors, product knowledge and customer engagement.
Support store sales and KPI goals by understanding performance and identifying opportunities.
Execute daily operational priorities, including timekeeping, inventory, compliance and store maintenance.
Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
Maintain visual merchandising and store presentation standards, including product launches and seasonal changes.
Resolve customer concerns and make thoughtful decisions, partnering with store leadership when needed.
Share observations and insights with store leadership on the team, customers and business.
Support local events and community initiatives that build awareness and customer connection.
All other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business. A detailed breakdown of tasks can be found here.

Who You Are

1+ year of supervisory experience in retail, hospitality, showroom management or another customer-focused environment.
Experience leading a sales floor and supporting a team.
Strong customer service and sales instincts.
Comfortable using basic store reporting to understand performance and identify opportunities.
Organized and able to balance customer, team and operational priorities.
Confident stepping into a mentorship role, solving problems and taking initiative.

Preferred Qualifications

Experience in home, interiors, lifestyle or another design-led retail environment.
Visual merchandising experience and a strong eye for presentation.
Experience with retail POS, inventory and reporting systems.