Sr Manager, Fraud Investigations

What You’ll Do:

Build and own the fraud program

Define tastytrade’s fraud taxonomy, risk philosophy, control framework, escalation protocols, and documentation.
Partner with the business to define the firm’s fraud risk appetite and translate it into a measurable fraud budget and KPI framework. Own reporting to senior leadership.
Design and document the escalation path for SAR filing decisions between your team and the AML Officer.
Build and maintain the fraud universe map including what vectors matter the most, where they occur in the customer journey, and what we are doing and not doing about them.
Manage the fraud budget and headcount plan, including tooling and vendor spend.
Own the fraud vector coverage

Take strategic ownership of all fraud vectors across the customer lifecycle from account opening, funding, trading, and withdrawal.
Drive fraud investigations to resolution, coordinating with all relevant internal and external partners.
Define and own our monitoring and detection strategy. Evaluate potential vendors and partner with Product and Technology to ensure we have the tools in place to manage fraud risk.
Lead the team

Hire, build, and manage the Fraud Risk team. Define each role’s scope, escalation authority, and relationship with Customer Support, Compliance, and Margin & Risk teams.
Own headcount planning; support incremental asks with demonstrated business value and alignment to strategic priorities
Build the frontline escalation protocol with structured intake, defined triggers, and feedback loops.
Develop the Fraud Investigator’s case playbooks and settlement agreement process.
Measure and improve

Build the measurement infrastructure which includes labeled fraud data, false positive rate tracking, A/B testing capability, and trend analysis.
Own the fraud incident taxonomy and conduct retroactive recoding of existing records.
Evaluate alert calibration across all active alert types, retire controls that are not working, and implement the ones that are missing.
Deliver monthly reporting on fraud program performance to senior leadership and IG Group in partnership with our Enterprise Risk Manager.
Be the Fraud Risk business partner

Serve as the decision maker on fraud control changes and partner with Product and Technology to design fraud controls into new product launches.
Coordinate with our Compliance and Margin & Risk teams on shared surveillance boundaries and escalation.
Advise our CCOs on the fraud program’s interface with our AML compliance obligations.
Who You Are:

7+ years of fraud risk experience, with at least 3 years owning or leading a fraud function at a fintech, payments company, or digital brokerage.
Track record of hiring and developing fraud analysts.
Deep knowledge of ACH fraud vectors, account takeover, and first-party fraud mechanics.
Experience with fraud analytics and data.
Strong vendor evaluation and management skills. You have selected, implemented, and replaced fraud tooling.
Experience defining KPIs and a fraud budget.
Ability to work cross-functionally with product, engineering, compliance, and legal with the credibility to hold your position during conversations where conflicting priorities surface.
Comfortable operating in ambiguity and building structure where little exists.
Willingness to obtain Series 3, 7 & 63 (or 66) licenses if not already held — tastytrade will sponsor and support the licensing process
Preferred qualifications:

Knowledge of BSA and FinCEN regulations and SAR requirements, FINRA Rule 3310 and Rule 3110, Nacha ACH rules, SEC Rule 15c3-3 and net capital rules.
CFE (Certified Fraud Examiner) certification.
Demonstrated experience building or materially scaling a fraud program.
Company Perks + Benefits:   

Performance Bonuses   
Stock Purchase Options   
Medical/Vision/Dental Benefits 
401k Plan  
20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)   
10 Paid Sick Days   
Gym Membership Reimbursement   
Commuter Benefits   
Pet Insurance   
Wellness & Mental Health Programs   
Charitable Donation Matching   
Two Paid Volunteer Days Off   
Daily catered lunch when in the office   
Full kitchen with snacks and beverages   
In-building gym   
Shuttle to/from Metra