Front Desk Associate

Front Desk Associates report to the Program Manager.

WHAT YOU WILL DO

Welcome athletes, families, coaches, and visitors in a friendly and professional manner.
Check participants in for programs, confirm attendance, and direct guests to the correct court or area.
Answer basic questions in person and by phone about schedules, programs, pricing, and facility policies.
Assist with registrations and payments using Brooklyn Basketball systems.
Keep the front desk, lobby, and customer-facing areas clean, organized, and stocked with needed materials.
Communicate schedule changes, delays, or facility updates to guests as directed by a manager.
Follow visitor access, safety, and emergency procedures, and promptly report concerns or incidents.
Help with basic setup and cleanup for camps, clinics, leagues, practices, and special events.
Complete other front desk or facility support tasks assigned by the Program Manager.

WHAT YOU WILL BRING

Basic computer, tablet, email, and phone skills.
Previous customer service, front desk, recreation, hospitality, or youth sports experience is preferred but not required.
Interest in basketball or youth development is a plus.
Availability to work part-time shifts that may include evenings, weekends, and special events.
Ability to sit or stand for portions of a shift and move throughout the facility as needed.
Ability to occasionally lift and carry items weighing up to 25 pounds.

WHO YOU ARE

Friendly, dependable, and comfortable working with children and families.
Clear communication and a positive customer service mindset.
Able to stay organized and attentive in a busy environment.
Able to work independently while asking for help when needed.