Concierge Assocate

Job Overview
As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment.

The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do
Reception & Guest Experience
Greet guests, clients, and vendors in a professional and welcoming manner
Check in visitors and create guest passes in accordance with security procedures
Maintain a polished and organized front desk and lobby environment
Assist clients with escorting guests as needed

Communication & Front Desk Operations
Answer incoming calls and direct them to the appropriate departments
Respond to inquiries with professionalism and efficiency
Provide clear and helpful information to visitors and employees

Office Services Support
Provide general office services support as needed
Assist with administrative and workplace tasks to support daily operations
Maintain a high level of service across all touchpoints

What We’re Looking For
Required
High School Diploma or equivalent
Strong customer service and communication skills
Professional appearance and demeanor
Ability to multitask and manage a fast-paced front desk environment
Strong organizational and interpersonal skills

Preferred
Experience in reception, concierge, hospitality, or customer-facing roles
Experience working in a corporate or professional office environment

Competencies
Customer-first mindset with a strong focus on service excellence
Confident, engaging, and professional demeanor
Strong verbal and written communication skills
Resourcefulness and problem-solving ability
Ability to remain calm and composed under pressure
Attention to detail and organizational skills

Physical Requirements
Ability to sit, stand, and walk for extended periods
Manual dexterity for operating phones and office equipment