Recovery Specialist

Responsibilities
Manage a portfolio of property subrogation claims from assignment through resolution.
Review claim files to evaluate liability, damages, recovery potential, and appropriate recovery strategies.
Investigate property losses and gather the information needed to support recovery efforts.
Review claim documentation, including reports, estimates, invoices, contracts, photographs, and other supporting materials.
Develop and implement recovery strategies to maximize recoveries for clients.
Prepare demand packages and other recovery-related documentation.
Pursue recovery opportunities through negotiation, arbitration, mediation, or litigation support when appropriate.
Negotiate settlements with insurers, attorneys, contractors, and other responsible parties.
Collaborate with legal counsel, subject matter experts, and internal stakeholders as needed.
Maintain accurate claim files and file documentation.
Meet productivity, quality, and recovery objectives.
Provide guidance and support to junior team members when needed.
Assist with special projects, process improvements, and departmental initiatives.
Provide excellent service to clients and business partners.
Perform other duties as assigned.
Qualifications
10+ years of experience in property claims, property subrogation, recoveries, or a related insurance field.
Associate’s or Bachelor’s degree preferred, or equivalent industry experience.
Knowledge of property claims, liability analysis, coverage issues, and subrogation principles.
Experience handling commercial and residential property losses, large-loss claims, or complex recoveries preferred.
Familiarity with arbitration, mediation, litigation, or other recovery processes is a plus.
Strong analytical, investigative, negotiation, and communication skills.
Ability to review and interpret claim files, reports, estimates, contracts, and other supporting documentation.
Strong organizational skills and ability to manage multiple priorities.
Sound judgment and strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency with Microsoft Office and claims management systems.
Experience with IVOS or similar subrogation software preferred.
Industry designations such as AIC, CPCU, ARM, or SCLA are a plus.