Patient Care Coordinator

Our practice, Riverside Oral Surgery is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.

What You’ll Do:

The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients.

The successful candidate will be able to:

- Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately
- Maintain an efficient patient flow through the registration process and provide excellent customer service to
patients/families
- Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the
appropriate individual
- Post all self-pay charges, collect payments, and provide patients with receipts
- Reconcile billing slips to daily schedule
- Update patient information, including demographics, insurance, HIPAA forms, and financial waivers
- Schedule appointments accurately according to department guidelines, using a waitlist when applicable
- Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and
promptly
- Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings
- Demonstrate flexibility with various work schedules and cover for other staff when asked, including other
office locations
- Demonstrate the ability to follow downtime procedures adequately
- Perform any and all other duties as assigned

What You’ll Bring:

- High School Diploma required, A.S. Degree in healthcare/related field preferred
- 1+ year of dental administration experience highly preferred
- Comprehensive knowledge of electronic medical systems
- Adeptness in the healthcare industry
- Excellent phone etiquette and ability to establish rapport with diverse clientele
- Able to prioritize workload and perform in a fast-paced and challenging environment

Perks of the Job:

- Highly competitive salaries & annual performance and compensation reviews
- Competitive health insurance and benefits, including medical, dental, vision, disability, and more
- 401k retirement savings plan that includes employer match
- Generous Paid Time Off, sick leave, and paid holidays
- Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the
Northeast