Manager of Development & Automation

Why Digacore?

We’re a fast-paced, people-first MSP with:

Real career growth
Autonomy to own projects and make decisions
A collaborative culture (we back each other up, no egos)
Leadership that vales innovation, efficiency, and practical solutions over bureaucracy

About the Role:

We’re looking for a hands-on manager to lead and grow Digacore’s Development & Automation function - driving automation, systems integration, operational efficiency, and AI-enabled workflows across the company and our client environments.

This role exists to reduce operational friction, eliminate repetitive manual work, improve visibility through reporting and dashboards, and scale efficiency through smarter systems and processes. You’ll be hands-on and delivery-focused, with the opportunity to grow and mentor the team over time.

You’ll work closely with leadership and department heads to identify pain points, prioritize high-impact initiatives, and deliver scalable automation solutions. The ideal candidate is a strong executor who has built and shipped automation in fast-moving environments, and is ready to take on a management role.

What You’ll Do:

Grow and develop the Development & Automation team - onboard, mentor, and support team members as the function scales
Contribute to the technical roadmap and standards for the function - tooling decisions, delivery priorities, and how the team partners with the rest of the business

Manage vendor relationships and support capacity planning for the function
Own and build Digacore’s automation and integration roadmap across internal operations and client environments
Identify manual processes and turn them into scalable automations that improve efficiency and reduce friction
Work with leadership, teams, and clients to understand pain points and define automation opportunities
Build and deploy workflow automations, system integrations, dashboards, and AI-enabled solutions
Create reusable automation patterns that can be applied across teams and clients
Improve visibility through reporting and dashboards that help teams and leaders make better decisions
Streamline service desk, ticketing, onboarding/offboarding, billing, and client lifecycle workflows
Choose and implement automation and AI tools that deliver clear business or client value
Work with engineers or vendors as needed to deliver solutions end-to-end
Track impact through metrics like time saved, efficiency gains, and service improvements

What You Bring:

3+ years in automation, systems integration, DevOps, or technical operations, with 1+ years leading or mentoring on AI or automation initiatives
Experience in MSP, SaaS, or other multi-client service environments
Strong ability to improve business processes through APIs, integrations, and workflow automation
Hands-on experience with Microsoft stack (M365/Azure), PowerShell, Power Platform, PSA/RMM tools, and APIs
Experience with reporting tools (e.g., Power BI) and working knowledge of data structures
Proven track record of applying AI to real operational or client-facing use cases
Ability to work across technical teams and business stakeholders to deliver measurable impact
Strong prioritization and execution skills, with ownership from idea to delivery

Compensation:

$120,000–$150,000 Annually (depending on experience)

Perks & Benefits:

Nationwide medical insurance
Dental insurance
Life insurance gifted to all employees
Long-term disability insurance gifted to all employees
FSA and HSA options
401k match
Generous paid time off
Mental health days
Paid certification assistance
Opportunity to help shape the future operational strategy of a growing MSP