Events Operations Manager

Who you are:

The Events Operations Manager is a hands-on operator and strategic partner responsible for executing events from end to end, ensuring what is sold is delivered flawlessly in real time. You bring a proactive, solutions-oriented mindset, anticipating challenges, solving problems on the fly, and continuously improving how we work.

You are a cross-functional connector, partnering with Events, Beverage, Culinary, and Service teams to align sales, planning, and execution. You understand how to balance guest experience with operational feasibility, ensuring consistency without compromise.

Highly organized and systems-driven, you build and maintain the structures - SOPs, tech sheets, and workflows - that allow events to scale successfully. At the same time, you are a hands-on leader on the floor, coaching and supporting teams while elevating standards through action.

You take ownership beyond service alone, contributing to planning accuracy, inventory, logistics, and post-event learning, driving a stronger, more consistent events program with every execution.

What you’ll do:

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Own end-to-end execution of every event, ensuring what was sold to the client is delivered flawlessly
Act as the key liaison between the Events, Beverage, and Service teams, aligning sales, planning, and execution
Collaborate with the Events General Manager on event pipeline management, BEO review, and operational planning
Build and maintain SOPs, inventory structure for events, tech sheets, and processes that create consistency and scalability
Oversee all event-specific beverage inventory, including par levels, event pulls, and post-event reconciliation
Anticipate guest needs, and coach, support, and develop event staff while actively participating in service and elevating standards on the floor
Lead post-event debriefs for all significant events to assess performance and opportunities
Provide clear, actionable feedback to the Wine Director and Bar Manager
Maintain strong quality control standards across all beverage offerings and execution points

What we need from you:

Strong background in beverage operations
2+ years of experience in operations, purchasing, or a related role (beverage strongly preferred)
Strong analytical and organizational skills with the ability to translate data into actionable insights
Experience managing vendors and building effective supplier relationships
Familiarity with purchasing and inventory systems (Craftable or similar platforms preferred)
Proficiency in Excel or Google Sheets
Clear and effective communication skills with a collaborative, team-first mindset
A proactive, detail-oriented approach with the ability to manage multiple priorities in a fast-paced environment