Reprographics Associate

Job Description
Location: Midtown Manhattan | New York, NY

Schedule: 40 hours per week, Monday-Thursday, 3:30pm - 12:00am; Friday 1:30pm-10:00pm, plus one Sunday alternating - 12:00pm - 8:00pm (On the weeks you work Sunday, you'd have the following Friday off for a long weekend)

The Reprographics Associate is responsible for adding value through the delivery of daily back-office services for our client and internal teams. Services include, but are not limited to, reprographics and print production support, including high-volume copying, binding, finishing, and document preparation, as well as mail services in both physical and digital environments. The role requires strong customer engagement and communication skills, with the ability to manage service requests efficiently through our ENGAGE intake platform (experience preferred). Familiarity with Adobe Acrobat and other Adobe Creative Cloud applications is highly desirable. In addition, the Reprographics Associate will support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed, ensuring a seamless and professional client experience.

Job duties

Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
Follow procedures to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Be able to lift up to 50 lbs. on a regular basis.
Prioritize workflow.
Performs Quality Assurance on own and work of others.
Load machines with various paper, toner, supplies.
Answer telephone, emails, and place service calls when needed.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.

Qualifications
High school diploma or equivalent.
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.