Client Service Senior Analyst

Description
The Private Fund Client Service Team is a specialized coverage group that delivers client service and operational support for the firm's private funds. The team partners with internal stakeholders and external fund administrators to ensure a consistent client experience across our private fund investor base — requiring deep product knowledge alongside strong operational process oversight.

As a Client Service Senior Analyst, you will own key elements of the subscription, redemption, and transfer process, support intermediary partner onboarding, manage fund administrator relationships, and produce and distribute client, regulatory, and shareholder reporting and communications. You'll be an integral member of the Intermediary Private Fund Client Service Team.

Key Responsibilities

Develop deep knowledge of the Firm's private fund offerings, with a focus on Registered Funds, to deliver superior client service
Coordinate subscription, capital call, and redemption processes; maintain and distribute investor kits
Partner with fund administrators to ensure adherence to fund terms outlined in offering materials, side letters, investor commitments, and applicable regulations
Manage the private fund transfer process
Draft and coordinate distribution of client communications
Serve as point person for preparing and/or distributing standard and ad-hoc reports (weekly, monthly, quarterly, semi-annual, annual) for commingled funds, customized portfolios, and separately managed accounts
Manage internal posting of reports and marketing materials
Support special projects as assigned
Drive continuous process improvement

Required Qualifications

Bachelor's Degree
3-5+ years' of relevant work experience
Excellent client service skills, sound business judgment, and understanding of escalation procedures
Strong attention to detail
Advanced proficiency in MS Excel, Word, and PowerPoint
Superior written and verbal communication skills
Strong collaboration, time management, and organizational skills
Ability to meet deadlines and perform effectively under pressure
Understanding of asset management strategies, investment mandates, and fund accounting

Preferred Qualifications

Knowledge of Registered Funds (private equity a plus)
Experience at a fund administrator
Experience with eFront Investment Café and/or Anduin