Lead Patient Service Representative

Position Summary
Rotate through clinics on a daily or weekly basis to provide clinic staffing resources to understaffed areas. Monitor daily clinic operations, within guidelines, in accordance with NYUCD Standard Operating Procedures. Prioritize clinic activities and delegate work to student and/or casual employees. Act as work leader to junior clerical support staff. Provide customer service support to dental clinic patients, from greeting and routing patients to maintaining data integrity in Dentrix and performing cashier duties. Maintain student and patient appointment book; reconcile encounter forms. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow up exams. Ensure adherence to policies and procedures, making suggestions for enhancements and improvements.
Qualifications
Required Education:
High School diploma or equivalent.

Required Experience:
3 years of office experience in a dental clinic or related healthcare facility.

Required Skills, Knowledge and Abilities:
Excellent customer service skills. Ability to prioritize own work and coordinate work of others in a fast-paced environment. Familiarity with basic word processing, spreadsheet, and database applications. Moderate, accurate keyboarding.