Workplace Experience Ambassador

What You'll Do

Client Engagement

Greet and welcome clients and guests with warmth and professionalism
Anticipate client needs and deliver personalized, thoughtful service
Maintain client preference profiles to tailor experiences and surprise-and-delight moments
Build lasting relationships and positively shape the office culture

Office and Concierge Services

Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
Provide information and arrange services, including transportation, local amenities, and dining experiences
Support document scanning, printing, and office supply delivery

Event and Catering Support

Coordinate catering for meetings and events, ensuring high-quality presentation
Assist in planning and executing office events, including setup, decorations, and guest management

Workspace Management

Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
Monitor and restock supplies, manage printers, and secure unclaimed print jobs
Maintain client lounges, reception areas, and shared spaces at a high standard

Feedback and Continuous Improvement

Gather and analyze client feedback to enhance services and improve experiences
Proactively identify areas for improvement and implement solutions

Emergency Response

Be familiar with emergency procedures and guide clients and guests safely in emergency situations
Serve as a point of contact for client safety and well-being

What You Bring

High School Diploma required, degree in hospitality or related field preferred
Experience in client-facing or hospitality roles in a corporate setting
Strong communication, organization, and problem-solving skills
Tech-savvy, adaptable, and proactive in a fast-paced environment
Professional, discreet, and service-oriented with a polished demeanor
Hospitality or customer service certification is a plus

Physical Requirements

Ability to lift/move 40–60 lbs. using standard equipment
Ability to stand, walk, bend, kneel, or sit for extended periods
Manual dexterity and vision to operate office equipment and perform assigned duties