Customer Care Associate

This role is a great fit for someone who excels at building relationships, has outstanding customer service and enjoys working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

This is a hybrid role (2 days in office and 3 days at home per week) for someone that lives close to our offices in Los Angeles and Sacramento, CA.

Key Responsibilities

Maintain and develop relationships with contract customers on a semi-annual basis
Support Commercial Service Agreement escalations
Partner with operations teams to build out Service Agreement customer strategies with Service Contract Specialist
Attend to customer needs and requests, serve as liaison between Sales and Operations teams
Ensure Service Agreements are renewed on time
Track action items to completion, ensuring customer satisfaction
Work with the Sales and Operations leadership to renew the service agreements at profitable margins
Seek out potential sales opportunities i.e. Customer's budgeted upgrades/expansions, and forward opportunities to Sales Leader for assignment
Reach out existing chiller customer base to seek out end user information or Digital service agreements

Basic Qualifications

High School Diploma or GED
2+ years' experience within the HVAC or services industry

Preferred Qualifications

Bachelor’s degree
Knowledge of the HVAC industry, market and key market participants
Ability to work in a highly team-oriented and dynamic environment
Presentation skills to develop expectations and relationships with internal/external customers
Self-motivated and able to manage many simultaneous actions and requests
Comfortable operating in a technical environment
Utilize Microsoft based computer software and Salesforce
Goal-orientated with strong time management and organizational skill

Additional information

Must have unrestricted authorization to work in the USA.
No visa sponsoring available