Medical Receptionist- High End Luxury Medical Practice

About the Role

We are a highly regarded specialty medical practice in Manhattan seeking a professional and experienced Lead Medical Receptionist to join our team. This role is ideal for someone with a strong background in patient-facing administrative work who thrives in a fast-paced environment and is committed to delivering an outstanding patient experience.

Responsibilities

Serve as the lead Medical Receptionist for front desk operations at one of our Manhattan offices
Greet and assist patients in a warm, professional manner
Manage appointment scheduling, confirmations, rescheduling, and follow-ups
Oversee the daily and weekly front desk staff schedule to ensure coverage
Maintain accurate patient records and handle check-ins, check-outs, and payments
Collaborate with clinical staff and remote scheduling team to ensure a smooth patient flow
Provide a consistent, welcoming experience that encourages positive online feedback
Take ownership of front desk performance, accountability, and service standards

Qualifications

5+ years of experience in a patient coordination or medical front office role (specialty practice preferred)
College degree.
Prior experience in a lead or supervisory role is strongly preferred
Proficiency with EMR/EHR systems (e.g., Nexgen, AthenaHealth, or similar)
Excellent interpersonal, multitasking, and communication skills
Highly organized, dependable, and motivated by service and results
Must have a completed Bachelor's Degree
Looking for a long-term opportunity—not seeking short-term applicants or job hoppers

Experience:

Patient Coordinator: 5 years (Required)
Medical Office Management: 3 years (Required)
NextGen: 1 year (Preferred)