Group Travel Advisor - Amadeus

Job Description

Position Overview

Responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing group block, meeting and zone or corporate contracts, and preferred suppliers in an efficient and professional manner.

This position is fully remote. Amadeus and Apollo skills are needed. The specific work shift is Monday through Friday 8:30 AM - 5:30 PM Pacific.

Responsibilities

Completes domestic and international arrangements for clients which include air and possibly hotel and ground transportation.
Supports one or more accounts
Operates within detailed procedures
Interacts with travelers or travel arranger and provides 1st level of support for customer service and technical issues
Ensures compliance of a clients travel policy while utilizing DT preferred vendors to maximize profit
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
Performs other duties as assigned which may include:
Air analysis completion
Flight monitoring if requested

Basic Qualifications

Minimum 5 years of corporate consultant experience, and preferably 1-2 years group experience as well.
Must demonstrate industry knowledge
Proficiency in one or more CRS
Ability to meet and exceed required performance standards
Excellent customer service skills required
Excellent verbal and written communication skills required
Minimum knowledge of Outlook skills and basic Microsoft platforms, especially Excel.
Airline contract knowledge
Multi-tasking abilities