Assistant Account Manager

Position: Assistant Account Manager
Location: Remote

POSITION SUMMARY: The Assistant Account Manager (AAM) plays a critical role in supporting the successful delivery, coordination, and performance of customer accounts within the data center and critical infrastructure services environment. This position partners closely with Account Managers to ensure seamless execution of service operations, effective communication across stakeholders, and accurate tracking of account activity.

The AAM acts as a central coordination point between customers, OEMs, subcontractors, field technicians, and internal teams, ensuring all service activities are planned, documented, and executed efficiently. This role requires strong organizational discipline, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-reliability environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support Account Managers in the day-to-day management of customer accounts
Assist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communication
Provide regular updates on account activity, service delivery status, and open items
Assist in preparing for customer meetings, including agendas, reports, and follow-ups
Support issue resolution by tracking customer concerns and coordinating internal responses
Coordinate scheduling of technicians, OEM vendors, and subcontractors
Assist in planning service delivery timelines and ensuring resource alignment
Monitor work orders and service tickets to ensure timely completion
Serve as liaison between field teams, operations management, and account leadership
Communicate scheduling changes and project updates
Maintain accurate account records, schedules, and service documentation
Assist with processing timesheets and service reports
Support billing readiness and documentation accuracy
Track labor hours and operational metrics
Monitor open items, escalations, and service gaps
Drive timely follow-up and resolution of issues
Identify risks and escalate to Account Managers
Support continuous improvement efforts
Ensure technicians meet safety and site access requirements
Support adherence to company procedures and customer requirements
Maintain audit-ready documentation
Up to 20% travel
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
2+ years of experience in account coordination, operations support, or customer service
Experience in data centers or critical infrastructure preferred
Strong organizational and multitasking skills
Excellent communication skills
US Citizenship required

Computer Skills:
Proficiency in Microsoft Suite applications such as: Excel, Word, and Outlook
Knowledge of NetSuite is a PLUS.

Certificates and Licenses:
No certificates or licenses required

Supervisory Responsibilities:
No supervisory responsibilities