Global Banking & Markets Operations

Middle Office is primarily responsible for booking and settling of trades and accuracy of books and records of Prime Brokerage and Prime Clearing clients. Our success is derived from a combination of process efficiency and adherence to controls and risk management principles. We excel at finding commercial solutions that meet our clients’ needs without compromising risk, control or service levels.

HOW YOU WILL FULFILL YOUR POTENTIAL

Work directly with Prime Brokerage clients and external brokers to settle client trades and resolve any trade-related issues
You will have a book of clients that you will be responsible for. Your objective will be to develop those client relationships and provide first class service across the trade life cycle
Tap into your investigative skills to find answers to client queries and solutions for client issues that arise
Investigate exceptions in our internal books and records to identify resolution, and escalate issues as they arise
Analyze and improve processes and procedures with an eye for reducing risk and eliminating repetitive effort
Help influence client behavior to achieve superior operational and client service outcomes

SKILLS & EXPERIENCE WE’RE LOOKING FOR

Minimum 3-5 years in client service roles, preferably in broker-dealer or other financial centric environment, but other relevant experience will be considered.

BASIC QUALIFICATIONS

Bachelor’s degree
Must be comfortable presenting complex information in a structured and concise manner, and be able to work in a fast paced environment with multiple client deadlines throughout the day.
Ability to build strong relationships with clients and broker-dealer peers.
Excellent attention to detail, experience in risk management and ability to identify control enhancements.
Constant drive to implement process improvement and find better ways to serve clients.
Strong interpersonal skills and ability to work well with a team
Ability to manage smaller projects and initiatives, influence others, and implement change in a consensus driven environment.

PREFERRED QUALIFICATIONS

Proficiency in Microsoft Excel, specifically pivot tables, look up functions, and general data analysis
VBA coding and Excel/Outlook macro experience a plus but not required