Virtual Assistant Franchise Operations Support

This role is ideal for someone who is excellent at follow-up, organization, communication, and keeping multiple projects moving at the same time. You will work closely with our Director of Franchise Support and assist with day-to-day administrative tasks, franchisee support, onboarding, recruiting coordination, reporting, marketing follow-up, and special projects.

Key Responsibilities

Assist with day-to-day franchise operations and administrative support
Follow up with franchise owners on outstanding tasks, documents, training, and action items
Help manage onboarding for new franchise owners
Update and maintain Monday.com boards, trackers, spreadsheets, and internal records
Organize Google Drive folders and franchise documentation
Prepare meeting notes, recaps, action-item lists, and follow-up communications
Track deadlines and make sure assignments are completed
Assist with franchisee communications, newsletters, announcements, and reminders
Help coordinate training sessions, coaching calls, and meetings
Assist with recruiting efforts, including job postings, candidate follow-up, and tracking applicants
Support lead follow-up and franchise sales administrative tasks when needed
Assist with database organization and outreach campaigns
Pull reports and organize information from systems such as Jobber
Help monitor projects involving marketing vendors, phone systems, recruiting platforms, and other franchise resources
Conduct online research and compile information into clear, organized summaries
Assist with special projects as assigned

What We Are Looking For

Strong written and verbal English communication skills
Extremely organized and detail-oriented
Proactive — you should be comfortable following up without constantly being reminded
Able to manage multiple projects and priorities at once
Strong follow-through and time-management skills
Comfortable communicating professionally with business owners and vendors
Experience with Google Workspace, spreadsheets, and online business tools
Experience with Monday.com or similar project-management software is a plus
Experience with CRM systems, Jobber, recruiting, franchise operations, or administrative support is a plus
Comfortable learning new software and systems quickly
Able to work independently while also communicating regularly with the team
Reliable internet connection and professional work environment