SVP, Email Product Area

What you’ll do

Set the Email strategy and operating model. Own the vision, strategy, priorities, investment choices, and operating rhythm for Mailgun across Send, Optimize, Validate, Inspect, related platform capabilities, and the Email on Acid transition.

Lead product, engineering, and platform execution. Build and develop high-performing teams with clear ownership, strong execution discipline, technical excellence, and a culture of customer focus. Balance growth, platform modernization, reliability, security, scalability, technical debt, and delivery predictability.

Bring Email into Sinch Build. Build and execute the product, technical, commercial, and go-to-market plan to make Sinch Email, powered by Mailgun, a first-class offering in Sinch Build for developers, platforms, and enterprise customers.

Drive growth and commercial performance. Own the product area’s performance across revenue growth, gross profit, margin, pricing and packaging, product-led growth, customer adoption, retention, expansion, and enterprise growth. Use data to understand funnel performance and make clear trade-offs across self-service, sales-assisted, partner, and enterprise motions.

Strengthen Mailgun’s market position. Define how Mailgun wins as an API-first email platform for reliable delivery, validation, quality assurance, deliverability intelligence, observability, and optimization at scale.

Simplify and unify the customer experience. Create a more cohesive experience across sending, deliverability, testing, analytics, onboarding, account management, billing, support, and cross-product workflows. Make it easier for customers to discover, buy, onboard, use, expand, and integrate Mailgun.

Partner deeply with go-to-market teams. Work closely with sales, marketing, customer success, partnerships, finance, operations, and regional teams to sharpen positioning, improve conversion, strengthen pipeline contribution, support strategic accounts, and improve expansion and retention.

Build for enterprise scale, trust, and compliance. Ensure Mailgun has the architecture, security, reliability, data governance, compliance, deliverability operations, and operational discipline required for global enterprise customers and high-volume senders.

Expand the ecosystem. Build growth through developer channels, MarTech integrations, marketplaces, embedded product motions, strategic partnerships, and native integration with broader Sinch experiences.

Use data to run the business. Establish and manage clear operating metrics across acquisition, activation, conversion, usage, deliverability, retention, expansion, customer satisfaction, reliability, cost, and unit economics.

REQUIREMENTS

12–15+ years across product management, engineering leadership, and business leadership, with meaningful time in senior executive roles.

Experience leading both product and engineering teams, with accountability for full product delivery from strategy through execution, operations, and product performance.

A track record scaling SaaS, API-first, developer platform, or communications products across self-service, product-led growth, enterprise sales, and partner-led motions.

Strong commercial acumen, including experience with P&L ownership, pricing and packaging, gross margin improvement, portfolio investment decisions, and resource trade-offs.

Deep customer orientation and strong instincts for developer experience, onboarding, activation, deliverability, reliability, retention, and expansion.

Experience operating in complex, global, cross-functional environments with distributed teams and multiple regional go-to-market motions.

Excellent executive communication skills, with the ability to align senior stakeholders, represent Sinch with strategic customers and partners, and make complex trade-offs clear.

Proven ability to lead through change while maintaining urgency, clarity, accountability, and team health.

Nice to have, but not required:

Background in email infrastructure, deliverability, email marketing, CPaaS, customer engagement, developer platforms, MarTech, or adjacent SaaS markets.

Experience leading branded portfolios through integration, modernization, consolidation, or migration.

Experience with AI-enabled analytics, automation, recommendations, observability, or performance optimization products.

Experience building ecosystem, marketplace, partner, or embedded product motions.

MBA or equivalent business leadership experience.