Customer Success Associate

As a Customer Success Associate at Runwise you will have the opportunity to work directly with our Customer Success Managers. Each customer and each building has unique needs. You will assist our Customer Success Managers, helping them effectively manage their books of business while you learn our product and services. You will be an integral part of our customer experience, helping our customers run their heating systems in an energy efficient way that makes tenants more comfortable.

Responsibilities will include, but are not limited to:

Assisting property managers, supers, and owners with the Runwise platform
Drafting and delivering savings reports for existing customers
Pulling reports and reviewing customer data to distill trends, flag inconsistencies, etc.
Reviewing customer dashboards, usage, etc. to help identify trends and triggers to escalate to Customer Success Managers
Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
Assisting Customer Success Managers in building relationships with all parties interested in the Runwise product (supers, property managers, owners)
Managing internal CRM tools, maintaining customer data hygiene, and executing playbooks
Engaging with clients directly and facilitating ongoing adoption of product and platform utilization
Working cross-functionally to maintain customer records, signals, and data

Who you are:

You have 0-1 years of direct customer management experience in a Customer Success, Support or Account Management role or are interested in learning about the Customer Success space
You have excellent social and communication skills and find it easy to get along with others
You are pro-active, detail-oriented, extremely organized and you have strong project management skills
You thrive by building long-term relationships and partnering with a range of stakeholders (customers, colleagues, etc.)
You are a problem solver and can help diagnose and troubleshoot problems quickly and efficiently.
You are always looking for ways to do the job faster and better, including using AI tools to boost productivity and streamline repetitive internal processes and tasks
You are eager to learn and grow in your abilities. Over time you will help to distill technical or complex systems into simpler concepts to empower customers
You are willing and capable of working very hard and at times longer hours during peak season (winter)
You are passionate about real estate and/or energy efficiency
Bilingual English/Spanish skills are definite plus, but not a prerequisite

What you believe:

No job is too small.
Sincerity builds trust.
Setbacks fuel progress.
Efficiency is vital.