Patient Care Manager & Hospital Liaison

Position Overview

A growing healthcare advocacy organization is seeking a compassionate, high-energy Patient Care Manager & Hospital Liaison to serve as a trusted resource for patients and families facing medical challenges. Reporting directly to the CEO and working closely with the COO and Care Coordination team, this individual will help patients navigate complex healthcare situations, coordinate access to appropriate resources, and provide support during urgent and time-sensitive circumstances.

The ideal candidate is a heimish, people-oriented professional who is passionate about helping others, builds relationships naturally, and takes ownership of ensuring every patient receives the guidance and advocacy they need.

Responsibilities

• Serve as a primary point of contact for patients and families seeking assistance
• Assess each situation and ensure patients are connected to the appropriate internal department, specialist, or resource
• Advocate for patients when challenges or barriers arise with hospitals, providers, insurance companies, or healthcare systems
• Coordinate communication between patients, families, physicians, hospitals, and internal team members
• Help facilitate hospital transfers, specialist referrals, and other time-sensitive care needs
• Build and maintain strong relationships with physicians, hospital staff, care managers, and healthcare organizations
• Work closely with the CEO, COO, and coordinators to ensure seamless case management and follow-through
• Monitor active cases and ensure patients receive timely updates and ongoing support
• Assist with urgent and after-hours situations when needed
• Maintain accurate records and case documentation

Qualifications

• 3+ years of operations, care coordination, healthcare administration, patient advocacy, or related experience
• Healthcare, medical, EMS, nursing, or similar background preferred
• Fluent in English and Yiddish
• Exceptional interpersonal and communication skills
• Strong organizational abilities with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Resourceful problem-solver who remains calm under pressure
• Passion for helping people and making a meaningful impact
• Self-starter with a strong sense of ownership and accountability
• Comfortable being available to assist with urgent situations outside traditional business hours

Compensation & Benefits

• $120,000-$140,000 annual salary, based on experience
• Opportunity to work directly with executive leadership
• Meaningful, mission-driven work with significant community impact
• Professional growth and advancement opportunities
• Collaborative and supportive team environment

About the Employer

Our client is a respected healthcare advocacy organization dedicated to helping patients and families navigate complex medical challenges. Through care coordination, patient advocacy, hospital relationships, medical referrals, and access to specialized treatment resources, the organization works tirelessly to help individuals receive the care, support, and guidance they need during difficult times.

EEO Statement

Topaz HR is an Equal Opportunity Employer and does not discriminate on the basis of any protected status under applicable federal, state, or local laws.

Please Note

Topaz HR is managing the recruitment process for this opportunity. Additional information about the organization will be shared with qualified candidates during the interview process. All hiring decisions will be made directly by the employer.