Pediatric Home Care Coordinator

Client Relations & Care Coordinator – Pediatric Homecare Services Location: Boro Park, Brooklyn Salary: $30/35 hour | Full-Time A growing pediatric homecare company that provides support services for families of newborns coming home from the NICU, including babies with medical needs, special needs, and twins, is seeking a compassionate and organized Client Relations & Care Coordinator to join their team. This role is ideal for someone with strong customer service experience who can connect with families, understand their needs, coordinate care services, and provide ongoing support throughout their journey. Having personal parenting experience is highly valued, as the ability to relate to families and understand their challenges is an important part of this position. Responsibilities: • Communicate with families and provide ongoing client support • Assist with coordinating homecare services and follow-up • Build strong relationships with clients and caregivers • Handle customer service inquiries and resolve concerns • Work closely with the internal team to ensure families receive excellent care • Maintain accurate client information and follow-up records Qualifications: • Strong customer service and communication skills • Warm, caring, and professional personality • Experience working with families, healthcare, or client services preferred • Parent experience strongly preferred • Ability to multitask and work in a fast-paced environment • Excellent organizational skills and attention to detail This is a meaningful opportunity to join a growing organization and make a direct impact by supporting families during an important time in their lives.