IT Technician

IT Technician

75-125K

Upstate NY

We are seeking a skilled and dependable Mid-Level IT Technician to join our team. The ideal candidate will provide technical support, troubleshoot hardware and software issues, manage user requests, and assist with maintaining IT systems and networks.

Responsibilities:

Provide onsite and remote technical support to users

Troubleshoot desktop, laptop, printer, software, and network issues

Install, configure, and maintain computers, applications, and peripherals

Support Microsoft 365, Active Directory, and basic networking tasks

Document issues, solutions, and IT procedures

Assist with system upgrades, security updates, and IT projects

Requirements:

3+ years of IT support or help desk experience

Strong troubleshooting and problem-solving skills

Knowledge of Windows environments, networking, and common business applications

Excellent communication and customer service skills

Ability to work independently and as part of a team