Director of Patient Services

A growing New York home care agency is seeking an experienced Director of Patient Services (DPS) to lead its clinical operations.

This is a senior leadership role for a New York State Registered Nurse with strong home care experience and a proven ability to manage clinical teams, oversee multiple service lines, maintain regulatory compliance, and drive operational improvements.

The ideal candidate is a calm, hands-on, business-minded clinical leader who can balance patient care, compliance, staffing, efficiency, and agency growth.

Key Responsibilities
Lead and oversee all clinical and nursing operations.
Manage and develop RN Supervisors, RNs, LPNs, field nurses, nursing coordinators, aides, and clinical support staff.
Oversee clinical operations across LHCSA/PCA, PDN, and pediatric/CHHA-related programs.
Ensure plans of care, physician orders, 485s, authorizations, documentation, and supervisory requirements are properly maintained.
Provide leadership on complex, pediatric, PDN, and high-acuity cases.
Oversee clinical documentation, quality assurance, incidents, complaints, admissions, reassessments, and discharges.
Take ownership of DOH audits, surveys, investigations, and corrective action plans.
Maintain agency readiness for regulatory reviews and ensure deficiencies are addressed promptly.
Develop, update, and implement clinical policies, procedures, and workflows.
Oversee PCA/HHA training and certification programs.
Monitor clinical performance and implement improvements to strengthen quality, compliance, and efficiency.
Work closely with management and other departments to improve operations and support agency growth.
Qualifications
Active New York State RN license required.
Strong home care experience with DPS or senior clinical leadership experience preferred.
Proven experience managing and supervising clinical teams.
Strong knowledge of LHCSA, CHHA, PCA, PDN, DOH regulations, and home care compliance.
Experience with DOH audits, surveys, investigations, and corrective action plans.
Strong understanding of clinical documentation, plans of care, 485s, and quality assurance.
Excellent leadership, communication, organizational, and problem-solving skills.
Ability to manage multiple programs and priorities in a fast-paced environment.
Practical, accountable, professional, and solutions-oriented leadership style.