Senior Operations Manager

B & H
Job Description

Job Title:

Senior Operations Manager

Division/Department:

Fulfillment

Reports to:

Director of Fulfillment

Viewed By:

Human Resources- NJF

Job Overview:
The Senior Operations Manager will help to oversee fulfillment operations by implementing practices leading to efficiency, accuracy, and cost-effectiveness. This role focuses on optimizing processes, managing performance metrics, and leading high-performing teams. Responsibilities include analyzing data, implementing process improvements, and driving operational excellence. Success in this role requires a high level of strategic planning, workforce management, and cross-functional collaboration to support business growth and operational goals.

Essential Responsibilities:

Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.
Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.
Drive forecasting and data analysis to enhance decision-making and resource allocation.
Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
Ensure compliance with health, safety, and regulatory requirements.
Spearhead process improvements to increase efficiency and scalability in warehouse operations.

Additional Responsibilities:

As assigned by the Director of Fulfillment

Preferred Education, Experience and Licenses:

Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field.
8-10 years of Senior management experience in fulfillment operations, logistics, or supply chain management in a P&L environment.
Six Sigma Green/Black Belt certification

Physical Environment/Occupational Risks:

Must be able to lift 50lbs independently and up to 80lbs with assistance.
Extended periods of standing/walking