Performance Improvement Coordinator

PURPOSE STATEMENT:
The Kaplan House (Manhattan) provides therapeutic and support services to adolescent’s ages 17-21 who are referred to us through ACS and the Juvenile Justice system. Our residents have experienced significant trauma, resulting in behavioral, emotional, and functional/ development issues.  Kaplan House offers an extensive independent living skills program, including vocational preparation, and educational services that assists youth towards reaching independence.
POSITION OVERVIEW:
The CPI Coordinator will be responsible for overseeing the quality of care at Kaplan House, in addition, he/she will be the Facilitator for the FTC’s for clients of the program regardless of location.
KEY ESSENTIAL FUNCTIONS:

Monitor and assist with implementing on-going CPI activities including a systematic quality improvement plan which identifies program strengths and weakness;
Act as Liaison with the Evaluation and Review staff at JBFCS Headquarters as well as other regulatory bodies including Justice Center, OCFS, APA, OMH  etc.
Continually evaluate organizational needs including periodic review of Program Policies and Procedures
Oversee and coordinate program efforts in regards to meeting regulatory mandates including evaluation tools such as PAMS and bi monthly Scorecard, and the improvement in such;
Oversee and coordinate efforts in preparation of audits and accreditation process;  this includes follow-up for any correction action that needs to occur;
Help ensure quality of case records;
Track and oversee proper documentation of events and incidents;
Lead monthly CPI meeting and necessary follow-up
Will provide weekly supervision to the CPI Coordinators.
Conduct periodic resident satisfaction surveys
Track and monitor training attendance
Facilitate FTC’s (Family Team Conferences), as needed.
Oversee and coordinate collection of materials as related to investigations in the program, this includes reviewing camera footage, incident reports, scheduling interviews etc.
Act as a backup for intakes as well as for processing replacements in the placement module.
Other tasks as assigned.

Additional tasks:

Lead monthly CPI meeting and necessary follow-up
Conduct periodic resident satisfaction surveys
Track and monitor training attendance
Facilitate FTC’s
Oversee and coordinate collection of materials as related to investigations in the program, this includes reviewing camera footage, incident reports, scheduling interviews etc.
Act as a backup for intakes as well as for processing replacements in the placement module.
Other tasks as assigned.

Team Process:

Participates in weekly administrative meetings

Participates in regular staff meetings and trainings.  May be asked to travel to offsite meetings and trainings

Documentation:

Completes regular and timely documentation of all FTC’s, and affiliated documentation
Completes bi monthly scorecards
Coordinate and collaborate with the administrative team
Reviews incident reports as appropriate following an incident
Compiles event reviews monthly for the program

CORE COMPETENCIES:

Willingness to work with children/adolescents living with the impact of trauma and experience mental health challenges
Compassion and respect for vulnerable individuals
Patience and understanding for the sometimes slow  process of stabilization and recovery

Excellent youth engagement skills
Strong verbal and written communication skills
Attention to detail

EDUCATIONAL / TRAINING REQUIREMENTS:

BA minimum; Master’s degree preferred (or working towards);
Experience with Residential Care preferably with Adolescents.
Driver’s License required to meet all insurance requirements.

COMPUTER SKILLS REQUIREMENTS:

Working knowledge of Microsoft Office, Outlook and Word
Connections experience preferred
Aptitude for learning new systems and application software

If you join us, you’ll have these great benefits:

Generous paid time off in addition to paid agency holidays and 15 sick days
Affordable and high-quality medical/dental/vision plans
Tuition assistance and educational loan forgiveness
Free continuing education opportunities
403(b) retirement benefits and a pension
Flexible spending accounts for health and transportation
27/7 Accessible Employee Assistance Program
Life and disability insurance

Who we are:
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.
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