Retail Sales Associate

Description

Dr. Delphinium is looking for a friendly, creative, and dependable Retail Sales Associate to join our team in Dallas. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity — values that shape how we care for our customers, our store, and one another. Our sales associates are the heart of the store, greeting every guest, guiding them through floral and gift selections, and helping turn everyday purchases into meaningful moments.

This role goes beyond ringing up sales — you’ll build long-term customer relationships, assist with creative merchandising projects, and support the changing layouts and displays that keep our retail space looking beautiful and fresh. If you’re passionate about people, love flowers, and enjoy a fast-paced, hands-on work environment, this could be the perfect fit. You’ll thrive here if you take pride in providing thoughtful service, support your team with a positive attitude, and bring a creative eye to everything you do.

RESPONSIBILITIES

Greet and assist customers with a warm, helpful attitude
Guide guests through floral and gift selections with confidence and care
Build relationships with customers and follow up to ensure satisfaction
Educate guests about flowers, plants, and product care
Create and wrap flower arrangements in-store
Enter orders accurately in POS system and gather customer information
Assist with merchandising, product rotation, and store resets
Keep retail displays clean, organized, and well-stocked
Monitor product quality and remove expired items as needed
Open and close the register; handle cash and credit card transactions
Support phone orders and customer inquiries as needed
Work collaboratively with team members to ensure smooth operations
Maintain confidentiality of customer information
Follow all company policies and maintain a professional appearance

Requirements

Guest service mentality: sociable, approachable, and genuinely helpful
Strong communication and listening skills
Self-motivated, energetic, and flexible in a fast-paced environment
Able to stay calm and tactful during difficult customer interactions
Comfortable working independently and taking initiative
Driven by creativity, with an appreciation for beauty and detail
Minimum 2 years of retail customer service experience
Gardening or “love of flowers” highly preferred
Flexible availability, including weekends and holidays
Tobacco-free workplace; adherence to company policy required during working hours
Must pass a drug test and background check