Service Coordinator

What we are looking for:
Heavy admin/scheduling, Resident Retention, Customer Service, Team-oriented. Monday through Friday 8am to 4:30pm

WHAT WE ARE LOOKING FOR:
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.

WHAT WE EXPECT FROM YOU:
Coordinate incoming service requests
Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
Communicate with vendors regarding scheduled work
Ensure Service Technician work hours are documented per internal quality control standards
Encourage and build positive relationships with team members, customers, and vendors
Provide high levels of service to all customers and team members
Demonstrate behaviors that cultivate a positive work culture
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology including Microsoft Office
What's required from you:
High school diploma or GED
One year of experience in clerical/data entry and office environment
Experience with Yardi software products a plus

Pay Rate:
$16.68 - $23.09

Summary of Benefits:
Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:
A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
Company paid Group Term Life and AD&D Insurances
Traditional and ROTH 401(k) with Company contribution
Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
Continuing Education
You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.