Copy of Nurse Supervisor

Position Overview:

We are hiring Nurse Supervisors to manage a team of Care Navigators who conduct chronic care management and/or remote patient monitoring programs, in various states, in partnership with private practices and health systems. Successful candidates will bring supervisory experience and a high level of clinical acumen.

The role of a Nurse Supervisor is to create a team of engaged Care Navigators who are equipped to build trusting therapeutic relationships with their patients. This leads to improved patient outcomes, high Care Navigator retention, and satisfied partners. Nurse Supervisors oversee patient-facing work and serve as the lead for performance and optimizing clinical outreach with selected practices. Above all else, you will play an essential role in cultivating highly engaged Care Navigator teams who simply love providing exceptional patient care in a remote setting.

What Success Looks Like for HealthSnap Nurse Supervisors:

When Nurse Supervisors excel, they create high-performing teams of engaged (happy) Care Navigators who deliver exceptional patient outcomes. Their teams operate with clarity, confidence, and purpose—driven by a shared commitment to patient-centered care. A strong culture of support and recognition enables Care Navigators to work efficiently and effectively, resulting in improved patient experience and outcomes.

Happy Nurse = Happy & Healthy Patient

Key Responsibilities:

Championing a culture of purpose and patient-centeredness—where every team member feels valued, where positivity and hard work are rooted in compassion, and where all are connected to our Mission, inspired by our Vision, and guided by our Core Values.
Empowering Care Navigator and patient success by developing supportive and trusting relationships with your team of Care Navigators
Equipping Care Navigators with the tools, skills, resources, and confidence to empower patients to manage their chronic conditions and achieve improved health outcomes
Championing the HealthSnap culture based on our mission, vision, and values
Retaining top talent
Fostering a positive work environment
Promoting and ensuring strict adherence to agreed-upon partner Work Flow Strategy Guides to support successful partnerships with our practices
Developing and providing partner-specific workflow training to Care Navigators
Closely collaborating with Clinical Operations Manager and Customer Success Team to deliver an outstanding partner experience
Assigning patient caseloads and tasks to care navigators as needed
Assisting with program enrollment and un-enrollment as needed
Monitoring Care Navigators' performance to identify CNs needing additional coaching and support
Coaching and shadowing Care Navigators on a regular and as-needed basis
Completing monthly one-on-one meetings with Care Navigators, more frequently as needed. Identify and help Care Navigators close any workflow gaps
Conducting formal coaching sessions, including the delivery of Corrective Action Forms and Performance Improvement Plans with professionalism and empathy. Improved performance, CN success and retention are always first priority.
Completing monthly Quality Assurance reviews of Care Navigator calls and documentation. Provide any coaching, feedback, and ongoing monitoring based on Q/A findings
Promoting strict adherence to all policies, procedures, legal, and regulatory requirements
Planning and leading weekly team meetings designed to share information, build relationships, and enhance Care Navigator engagement
Additional duties as assigned

Qualifications:

Preferred:

5+ years of experience in primary or specialty care practice, home care, or chronic care management
Supervisor and/or lead experience, preferred in a remote setting
Experience in remote monitoring or virtual care management

Required:

LPN/LVN or greater certification
Track record of building highly motivated engaged teams, preferably in the remote setting
High computer literacy, comfortable learning and using digital health portal and video calls
Strong communication and interpersonal skills
Excellent time management and organizational skills
Engaging personality with the desire to coach and mentor staff