Senior Meeting & Events Manager

ABOUT THE ROLE

Meeting and event space is either a real revenue driver or an underused amenity. You're the reason it becomes the former.

As a Senior Meeting & Event Manager, you own the commercial performance of a building's bookable spaces — from initial inquiry through post-event follow-up. You manage inbound bookings, build outbound sales strategy, develop the local marketing approach, and set the service standards that make clients want to come back.

This is a sales role with a hospitality soul. You're not just coordinating logistics — you're actively growing a business within a building. That means tracking pipeline, converting leads, building relationships with recurring clients, and finding new ones.

The best people in this role understand that every event is a chance to demonstrate what this building is capable of — and they take that personally.

WINNING IN THIS ROLE MEANS

• Meeting and event revenue meets or exceeds quarterly targets, and you have a clear pipeline story for why.

• Clients rebook. They refer others. They tell their colleagues this is the space to use in this market.

• Every booking runs smoothly from first contact to final invoice — and the client notices.

• The building's meeting and event reputation is strong enough that inbound inquiries are growing.

• Your Tripleseat data is clean, current, and actually tells a story about what's working.

YOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF

• You're comfortable being both the salesperson and the operator. You close the booking and then make sure it runs well. Neither half feels like a distraction from the other.

• You enjoy the commercial side of hospitality. Conversion rates, average booking value, outbound strategy — these aren't just numbers to you. They're how you know whether you're doing your job well.

• You take follow-through seriously. A client emails at 8pm the night before their event. You respond. Not because you have to, but because you understand what's at stake for them.

• You build relationships, not just transactions. You remember what a client needed last time. You reach out when a new space opens up. You think about their business, not just their booking.

• You're organized under pressure. Three events on the same day, a vendor running late, and a new inquiry in your inbox. You handle all of it without anything slipping.

• You have a feel for what makes a great event space. Room setup, lighting, catering presentation, AV — you notice when something's slightly off, and you fix it before the client does.

NOT THE RIGHT FIT IF

• You prefer to focus on operations and leave the sales side to someone else. Here, both are your job.

• You find outbound sales activity (prospecting, follow-up, pipeline management) draining rather than energizing.

• You're not comfortable managing multiple events simultaneously across a shared calendar.

• You'd rather hand off a client once the booking is confirmed. Here, you stay with them through the event itself.

• You see the event space as just another amenity. Here, it's a revenue line you're accountable for.

WHAT YOU OWN

General management:

• Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps.

• Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed.

• Manage amenity budgets.

• Build clear systems and procedures that set the team up for success when you're not there.

• Consistently find ways to improve processes and operations.

• Support marketing teams in keeping collateral and experiences on-brand.

• Support leasing teams in showcasing building amenities.

• Deploy customer sentiment surveys and create action plans for any detractors.

Amenity management:

• Oversee ordering, restocking, receiving, and inventory of amenity supplies.

• Keep all amenity spaces spotless at all times.

• Document and escalate maintenance and facilities issues through proper channels.

• Maintain clean, organized supply closets.

Meeting and events management:

• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.

• Refine and execute the local marketing plan and create local marketing collateral.

• Manage meeting and event leads and bookings end to end through Tripleseat.

• Conduct site tours, manage room flips, and check in bookings daily.

• Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.

• Maintain a database of recurring vendors for ancillary event needs.

• Ensure digital booking methods are up to date and functioning.

• Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.

• Actively survey occupiers post-event and share feedback.

• Keep a detailed won/lost tracker and lead source log in Tripleseat.

• Learn AV troubleshooting and help clients connect to in-room systems seamlessly.

• Manage third-party AV vendors to ensure equipment is always operational.

Service culture:

• Champion Industrious service standards and hospitality principles.

• Model and deliver on any new hospitality standards.

• Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.

WHAT YOU BRING TO THE TABLE

We hire for skills over pedigree, but the strongest candidates will have:

• Experience. 5+ years in event sales and operations.

• Event sales experience. You've managed a booking pipeline, worked against revenue targets, and understood the difference between a warm lead and a closed deal.

• Hospitality or venue operations background. You know what it takes to run a smooth event — from pre-event setup through post-event wrap — and you've done it under pressure.

• CRM fluency. Experience with Tripleseat or a comparable event management platform. You know how to keep a pipeline clean and use data to improve your approach.

• Strong client communication skills. You write and speak clearly, respond quickly, and manage client expectations with confidence and warmth.

• Stakeholder coordination. You've worked across catering teams, AV vendors, and building management to deliver events that feel seamless.