IT Support Analyst II

Description & Requirements
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Position Description & Requirements
WHO WE ARE AND WHAT WE DO:
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY:
Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
Experience supporting healthcare IT environments, including PACS systems and radiology workflows
Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
Strong customer service skills with critical thinking and creative problem-solving abilities
Prior Healthcare IT experience with the ability to provide effective on-call support

WHY RADIOLOGY PARTNERS:
Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
Compensation Reviews, Career Growth Opportunities
Flexible Remote Schedules
Generous PTO Plans and Paid Holidays
Proudly Certified as a Great Place to Work for Five Consecutive Years