Production Support Engineer

Summary
We are looking for Production Support Engineer for our client in Toronto, ON
Job Title: Production Support Engineer

Job Location: Toronto, ON

Job Type: Contract

Job Overview:

Requirement/Must Have:

8+ years of experience in production support handling production incidents.
Excellent knowledge of OpenShift (OCP) and Windows environments.
Proficiency with monitoring tools such as Dynatrace.
Experience with Operating Systems including Windows and Linux.
Proficiency in scripting languages such as Shell Scripting, Python, and PowerShell.
Experience with database management including SQL and MongoDB.
Experience with container services such as Kubernetes.
Experience with Disaster Recovery planning and execution.

Responsibilities:

Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
Plan for future capacity needs to ensure systems can handle anticipated workloads.
Develop and maintain processes for deploying software updates and releases.
Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
Maintain clear and concise documentation of systems, processes, and procedures.
Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills:

OpenShift (OCP).
Kubernetes.
Production Support.
Windows.
Linux.
Dynatrace.
Shell Scripting.
Python.
PowerShell.
SQL.
MongoDB.
Infrastructure Management.
Incident Management.
Disaster Recovery.

Qualification And Education:

Cloud Platform (OCP) certification or equivalent experience.

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Benefits
Our Benefits Include:
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Health Savings Account (HSA)
Disability Insurance (Short-Term and Long-Term)
Life and AD&D Insurance
Paid Sick Leave (where required by applicable state or local law)
Supplemental Insurance Plans
Identity Theft Protection
Pet Insurance
Employee Wellness Programs
Employee Assistance Program (EAP)
Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.