Healthcare Security Guard - The Hospital for Sick Children (SickKids)

Responsibilities

Maintain a safe, secure, and welcoming environment for patients, families, staff, and visitors.
Provide professional customer service, including wayfinding and general assistance.
Conduct regular patrols of hospital buildings, heliports, parking areas, tunnels, and grounds.
Monitor CCTV, access control systems, alarms, and other security equipment.
Respond to medical emergencies, fire alarms, Code White, Code Silver, and other hospital emergency codes.
Monitor heliport access and follow established landing and takeoff procedures.
Control access to restricted areas and verify identification and authorization.
Investigate and document security incidents, accidents, thefts, and property damage.
Provide crisis intervention and de-escalation support using a compassionate, patient-centered approach.
Support clinical staff in maintaining a safe environment while respecting patient privacy and dignity.
Coordinate with hospital departments and emergency services during incidents.
Monitor visitor screening and support hospital safety policies and procedures.
Assist with patient watches, high-risk patient monitoring, and missing-person investigations.
Provide safety escorts and respond to security-related concerns.
Maintain accurate occurrence reports, activity logs, and incident documentation.
Support special events, VIP visits, emergency preparedness, evacuations, and disaster response.
Promote a culture of safety, professionalism, compassion, and inclusion.

Requirements

Valid security license for the province of Ontario
Valid First Aid & CPR – Level C (from a WSIB-approved vendor)
Proof of two (2) doses of the COVID-19 vaccine
Immunization records for mumps, measles, rubella, and varicella and a completed two-step TB skin test
Clean shaven face in order to pass an N95 mask fit test
Must be able to provide certifications in Use of Force (UOF) and,Management of Aggressive Behavior (MOAB)
Applicants without these certifications may enroll in Paladin’s UOF/MOAB certification program prior to onboarding
Training costs are covered by Paladin with a 6-month commitment (training time is unpaid)
Vulnerable Sector Check
Authorized to legally work in Canada

Education Requirements (All)
College/University Education

Certification Requirements (All)
First Aid, CPR Level C
A Valid Ontario Security Guard Licence