Service Advisor

Fette Ford is seeking a motivated and customer-focused Service Advisor to join our team in Clifton, NJ. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service by coordinating vehicle repair and maintenance services while ensuring a positive customer experience. This role offers a competitive salary range from $85,000.00 to $130,000.00 per year, paid weekly.

Responsibilities
Greet customers promptly and professionally, understanding their service needs and concerns.
Schedule vehicle service appointments and coordinate with the service technicians to ensure timely repairs.
Explain recommended services and repairs to customers in a clear and concise manner.
Provide cost estimates and seek approval for repairs before work begins.
Maintain accurate records of services performed and customer interactions.
Handle customer questions and resolve any service-related issues to ensure satisfaction.
Work closely with parts and service departments to expedite vehicle repairs.
Promote dealership service specials and related customer loyalty programs.

Requirements
Proven experience as a Service Advisor or similar customer service role in the automotive industry.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks effectively in a fast-paced environment.
Knowledge of automotive repair processes and terminology is a plus.
Familiarity with dealership management systems is desirable.
A valid driver’s license and a customer-focused mindset.

Benefits
Competitive weekly pay within the range of $85,000.00 - $130,000.00 annually.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with company matching.
Paid time off and holiday pay.
Employee discounts on vehicle purchases and services.
Ongoing training and professional development opportunities.

```The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Service Advisor Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus

Ability to identify the problem quickly

Knowledge of automobiles

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent