Receptionist / Appointment Coordinator

About Us
At Lincoln of Wayne, we are proud to represent the Lincoln brand—synonymous with sophistication, comfort, and personalized service. Our service department delivers on this promise every day, and we are seeking a polished and proactive individual to join our team as a Receptionist / Appointment Coordinator.

Position Overview
In this dynamic role, you will be the first voice of our luxury service department. You’ll manage a high volume of inbound calls, coordinate appointment scheduling, and also make outbound calls to promote additional business. If you thrive in a fast-paced environment, love talking to people, and are committed to excellence in every interaction, we want to hear from you.

Schedule
Monday: 10:00–6:00 Tuesday: 9:00–6:00 Wednesday: 9:00–6:00 Thursday: 9:00–6:00 Friday: OFF Saturday: 8:00–4:00 Sunday: OFF

Key Responsibilities
Answer and manage a high volume of inbound service calls with professionalism and care

Schedule, confirm, and follow up on service appointments using dealership CRM/DMS tools

Make outbound calls to past and prospective clients to:

Remind them of upcoming or overdue maintenance

Inform them of current recalls and current service promotions

Re-engage lost or inactive customers

Communicate clearly with service staff and clients to maintain accurate expectations
Maintain organized records of client contact and appointments.

Deliver an elevated customer service experience aligned with the Lincoln brand
Qualifications
Experience in a receptionist, customer service, or call center role (automotive or luxury service experience preferred)

Comfortable making outbound calls to generate and retain service business

Excellent verbal and written communication skills

Polished, professional demeanor with a client-first attitude

Able to multitask effectively in a fast-paced environment

Familiarity with dealership software (CDK, Reynolds & Reynolds, etc.) is a plus

Why Work With Us?

Represent a prestigious "Lincoln Presidents Award" winning dealership

Work in a supportive, team-oriented environment
Enjoy opportunities for professional development and growth

Competitive pay, benefits, and employee discounts

Be part of a culture that values integrity, hospitality, and customer satisfaction