Solutions Engineer

What You'll Do

● Act as the primary technical point of contact for customers evaluating or migrating across platforms. Understand their environment and design a migration path that fits their infrastructure. Please note this is a multi-year effort kicking off in late 2026 and expected to be a focus through the end of 2028

● Own technical discovery, deep-dive demos, and sandboxes for prospects and customers, tailored to where they are in their migration journey.

● Partner closely with Customer Success to help customers migrate smoothly and realize value quickly post-migration.

● Support configuration and deliver minor technical changes needed to get prospects and customers successfully implemented.

● Develop and maintain technical documentation, migration guides, and talk tracks that streamline both pre-sales conversations and post-sales onboarding.

● Translate technical capabilities into business value. You're as comfortable with a technical buyer as you are with an economic buyer.

● Feed prospect and customer feedback directly into Product and Engineering, helping shape product roadmaps and surfacing migration friction early.

What We're Looking For

● 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or in a similar technical pre-sales role.

● Strong technical depth. You can credibly demo complex products, speak to configuration and implementation details, and answer tough technical questions on the fly.

● A track record of managing relationships with large, complex organizations, ideally with a deeply technical enterprise product.

● An understanding of, and comfort navigating, security, compliance, and IT processes at large enterprises. This maps directly to the migrations you'll be supporting.

● A knack for storytelling and positioning. You can connect technical detail to the “why it matters” for the customer.

● Excellent written and verbal communication skills, comfortable presenting one-on-one, in small groups, and at larger venues.

● Comfort working with ambiguity. This program is evolving, and we're building the playbook together.

● A collaborative, low-ego, self-starter approach. You're as excited to help a teammate nail their demo as you are to run your own, and you find creative ways to get things over the finish line.

Nice to have:

● Prior experience with healthcare compliance, governance, risk, or security products.

● Experience supporting a product migration or platform transition.

● Experience working with distributed or offshore teams.

● Comfort operating in a small, fast-moving environment where the playbook is still being written.