Processing Analyst

What’s unique about this role?

The Processing Analyst is a dynamic, high-integrity individual with superior technical ability. They are an adaptable and innovative problem solver who enjoys being part of a highly collaborative, service-focused team. The Processing Analyst is responsible for championing best practices, participating in the development and continuous improvement of processing workflows, and remaining accountable for the day-to-day fulfillment of duties and responsibilities across both Lighthouse-developed and RelativityOne processing workflows.

***The shift for this role is Tuesday through Saturday, 5:00 am to 1:30 pm Pacific***

What will this person do?

Responsible for training new or current team members in department processes and applications
Make recommendations for improved workflow, quality, internal documentation, and processes to increase efficiencies, including error review
Support process initiatives requiring Processing team participation, driving innovation, and continuous improvement of systems and processes
Maintain and review documentation, scalable playbooks, and SOPs to ensure they remain current, accurate, and aligned with evolving processing workflows
Partner with project managers, review teams, and technical stakeholders to establish deadlines, support project goals, troubleshoot non-standard requests, and resolve issues based on available resources
Execute data processing workflows using Nuix, RelativityOne, along with other commercial and proprietary tools. Support inventory, discovery, automated processing, publishing, exception remediation, document promotion, quality control, data investigation and basic hosting tasks
Configure and maintain RelativityOne workspaces, including permissions, views, layouts, folder structures, workspace security, and related platform features
Act as first-level escalation for troubleshooting internal technology and data investigation issues.
Adopt and master Lighthouse proprietary tools and RelativityOne features, including Integration Points, Staging Explorer, Import/Export, and Automated Workflows, to deliver accurate, defensible, and SLA-aligned client work
Prioritize work in a fast-paced, deadline-driven environment while balancing quality, urgency, and client commitments
Apply familiarity with all stages of the EDRM to support defensible processing workflows and informed project execution
Accurately estimate timelines for processing activities and communicate risks, dependencies, and changes that may affect delivery
Other duties as assigned
Bring your passion and together we will shine. It would also be great if you had the following:

Combination of at least two of the following education, experience, and/or certifications:
High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
4-6 years of experience processing data in an eDiscovery environment or performing similar technical work.
Relevant industry certifications or equivalent professional experience.
Demonstrated passion for driving process improvement, collaboration, and innovation as part of a cross-functional team
Working knowledge of litigation support and eDiscovery applications, including Nuix, Relativity, Concordance, IPRO eCapture, Equivio, LAW, Clearwell, Summation, Brainspace, or similar platforms.
Demonstrated understanding of automated processing workflows, quality control procedures, basic hosting tasks, and all stages of the Electronic Discovery Reference Model (EDRM).
Experience working with databases.
Strong proficiency with Microsoft Office and Microsoft 365 applications.
Knowledge of computer forensics and experience with tools such as EnCase and FTK preferred.
Excellent communication, organizational, problem-solving, and prioritization skills, with the ability to manage competing deadlines in a fast-paced, deadline-driven environment.
Demonstrated passion for process improvement, collaboration, and innovation within cross-functional teams.
Commitment to excellence, a strong sense of urgency, and dedication to client satisfaction and customer service.
This preserves the education/experience combination requirement while eliminating the duplicate references to Microsoft Office, databases, communication skills, problem-solving, process improvement, and customer service.

Work Environment and Physical Demands

Duties are performed in a typical office environment while at a desk or computer table.
Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
Duties may require being on call periodically and working outside normal working hours (evenings and weekends).